Introduction
MyRepublic, a fast‑growing internet and digital services provider in Indonesia, is seeking enthusiastic and customer‑focused individuals to join our Inbound Customer Service team in the Greater Semarang area. This entry‑level position offers a dynamic work environment where you will be the voice of MyRepublic, helping our customers resolve issues, answer inquiries, and ensure a seamless online experience. Fresh graduates and candidates with a high school diploma are encouraged to apply.
Responsibilities
- Answer inbound calls, chat messages, and email inquiries from customers using MyRepublic’s designated communication platforms.
- Listen actively to customer concerns, identify the root cause of problems, and provide clear, step‑by‑step solutions.
- Escalate complex technical issues to the appropriate support tier while maintaining ownership of the case.
- Document every interaction accurately in the Customer Relationship Management (CRM) system, ensuring data integrity for reporting and follow‑up.
- Perform post‑resolution follow‑ups to confirm that the customer’s issue has been fully resolved and that they are satisfied with the service.
- Handle routine administrative tasks related to customer accounts, such as updating contact information, processing service requests, and generating service tickets.
- Contribute to knowledge‑base articles and share best practices with teammates to continuously improve service quality.
- Participate in regular training sessions, role‑plays, and performance reviews to sharpen communication and problem‑solving skills.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Male candidates only; age not to exceed 35 years.
- Fresh graduates are welcome; no prior work experience required.
- Must be a resident of Semarang, Kabupaten Semarang, Kendal, Demak, or surrounding areas.
- Available to work on‑site (WFO) and not currently enrolled in university or other academic programs.
- Strong verbal communication skills in Bahasa Indonesia; ability to convey information clearly over the phone and via chat.
- Basic computer literacy, including familiarity with Microsoft Office and web‑based CRM tools.
- Demonstrated patience, empathy, and a customer‑centric attitude.
- Ability to work Monday through Saturday, 08:00 – 17:00, with a willingness to join the team promptly.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health and accident insurance coverage.
- Paid leave, including annual, sick, and emergency days.
- Professional development programs, including language courses and technical certifications.
- Opportunities for career advancement within MyRepublic’s expanding operations.
- Employee assistance program and wellness initiatives.
- Transportation allowance or company‑provided parking for those commuting to the Semarang office.
About Company
MyRepublic Indonesia is part of a regional network of telecom providers delivering ultra‑fast broadband, cloud services, and digital entertainment to residential and business customers. Since its launch, MyRepublic has differentiated itself through transparent pricing, cutting‑edge fiber technology, and a commitment to exceptional customer service. The company operates a modern call centre in Semarang, equipped with the latest communication tools and a culture that values teamwork, innovation, and continuous improvement. Joining MyRepublic means becoming part of a forward‑thinking organization that invests in its people and strives to set new standards in the Indonesian telecom market.
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