Introduction
We are seeking a dynamic Customer Service Specialist to join our fast‑growing team. This role is ideal for a motivated woman aged 23‑30 who thrives in a people‑focused environment and possesses strong public speaking abilities. The successful candidate will be the friendly face and voice of our brand, ensuring every customer interaction is handled with professionalism, empathy, and efficiency. Our office operates Monday through Saturday, from 08:00 to 17:00, providing a structured yet vibrant work schedule.
Responsibilities
- Answer inbound calls, emails, and live chat inquiries promptly, maintaining a courteous and helpful tone.
- Provide accurate information about products, services, promotions, and policies, tailoring explanations to each customer’s level of understanding.
- Resolve complaints and issues by actively listening, diagnosing problems, and offering effective solutions or escalating to senior staff when necessary.
- Maintain detailed records of customer interactions in the CRM system, ensuring data integrity and follow‑up actions are documented.
- Conduct outbound outreach for post‑purchase follow‑ups, satisfaction surveys, and promotional campaigns, utilizing strong public speaking skills to engage listeners.
- Collaborate with sales, marketing, and technical teams to relay customer feedback that drives product improvement and service enhancements.
- Assist in the creation of FAQ content, knowledge‑base articles, and training materials for new hires.
- Monitor key performance indicators (KPIs) such as average handling time, first‑contact resolution, and customer satisfaction scores, aiming to exceed departmental targets.
- Uphold company standards for appearance and professionalism, representing the brand positively both in‑person and virtually.
Requirements
- Female candidates only; gender requirement aligns with specific branding initiatives.
- Age between 23 and 30 years.
- Minimum education: SMA/SMK or equivalent.
- Excellent verbal communication and public speaking abilities; confidence presenting to small groups or on the phone.
- Polished appearance and professional demeanor.
- Strong interpersonal skills, including empathy, patience, and active listening.
- Basic computer literacy; familiarity with CRM software, Microsoft Office, and internet browsing.
- Ability to work six days a week (Monday‑Saturday) with a consistent schedule of 08:00‑17:00.
- No prior experience required; fresh graduates or individuals with up to 0 years of experience are encouraged to apply.
- Fluent in Bahasa Indonesia; additional language skills are a plus.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid leave entitlement, including annual vacation, sick days, and national holidays.
- Professional development opportunities such as workshops on communication, conflict resolution, and customer relationship management.
- Employee recognition programs that reward outstanding service and teamwork.
- Modern office environment with comfortable workstations, break areas, and free refreshments.
- Transportation allowance or company‑provided shuttle service for commuting staff.
About Company
Our company operates in the consumer services sector, delivering high‑quality products and support to a diverse clientele across Indonesia. With a commitment to innovation and customer satisfaction, we continuously invest in technology and talent to stay ahead of market trends. Our culture emphasizes teamwork, continuous learning, and a customer‑first mindset. By joining us, you become part of a forward‑thinking organization that values each employee’s contribution to creating memorable experiences for our customers.
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