Introduction
We are seeking enthusiastic and customer‑focused individuals to join our team in Karawang as Hubungan Pelanggan (Customer Relations Officer). This role is a cornerstone of our front‑line service, ensuring that every client who walks through our doors receives courteous, professional, and efficient assistance throughout the pawn‑shop transaction process. If you are detail‑oriented, enjoy interacting with people, and thrive in a fast‑paced environment, this opportunity is perfect for you.
Responsibilities
- Greet customers with a warm, friendly demeanor and guide them through our services.
- Verify and assess pledged items in accordance with company Standard Operating Procedures (SOP), ensuring accuracy and compliance.
- Process pawn transactions—including loan issuance, payment, renewal, and settlement—promptly and without error.
- Explain loan terms, interest rates, repayment schedules, and any relevant policies clearly to customers.
- Maintain meticulous records of each transaction using Microsoft Office tools and the company’s internal system.
- Identify opportunities to cross‑sell additional financial services or promotional offers that may benefit the client.
- Collaborate with the inventory and security teams to safeguard assets and ensure proper documentation.
- Handle customer inquiries or complaints professionally, escalating issues when necessary to maintain satisfaction.
- Adhere to the scheduled working hours (07:45 – 19:15) and any shift variations as communicated by management.
- Continuously improve personal performance by participating in training sessions and staying updated on industry best practices.
Requirements
- Minimum education: SMA/SMK or equivalent; a bachelor’s degree is considered a plus.
- Age: 29 years and 11 months or younger at the time of application.
- Height: at least 150 cm for women and 155 cm for men, with a proportionate weight.
- All genders are welcome to apply.
- Professional appearance—well‑groomed, tidy, and presentable.
- Strong verbal communication skills and confidence when interacting with the public.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook).
- Key personal traits: meticulous, diligent, resilient, honest, and disciplined.
- Ability to work efficiently under pressure while maintaining high accuracy.
- Willingness to be placed in a location that matches the candidate’s domicile.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and accident insurance coverage.
- Paid leave, including annual, sick, and religious holidays.
- Opportunities for professional development and on‑the‑job training.
- Uniform allowance and transportation support.
- Employee recognition programs that reward outstanding service.
- Friendly, collaborative work environment with clear career progression pathways.
About Company
Our company is a leading provider of pawn‑broking and micro‑finance services in the West Java region. With a strong commitment to responsible lending and community development, we have built a reputation for transparency, integrity, and customer satisfaction. We operate a network of modern, secure branches that combine traditional pawn‑shop expertise with cutting‑edge technology to streamline transactions and protect client assets. By joining our team, you become part of a dynamic organization that values innovation, ethical business practices, and the personal growth of its employees.
Interested in this position?
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