Introduction
We are seeking a proactive Remedial Officer (Collection) to join our dynamic team at our Lembar, Lombok Barat branch. This role is critical in ensuring timely recovery of overdue accounts receivable (A/R) and maintaining strong relationships with our customers. The successful candidate will be responsible for managing collection activities, conducting on‑site visits, and supporting the branch in handling problematic partners. This position offers a full‑time schedule from Monday to Saturday, with working hours from 08:00 to 16:00.
Responsibilities
- Manage and oversee the collection of overdue A/R, ensuring all payments are chased and recorded within established timelines.
- Conduct regular field visits to customers to negotiate payment plans, resolve disputes, and collect outstanding balances.
- Collaborate closely with branch managers and support teams to identify and resolve issues with high‑risk or delinquent partners.
- Achieve monthly and quarterly collection targets set by senior management, contributing to the overall financial health of the organization.
- Maintain accurate and up‑to‑date records of collection activities in the company’s CRM system.
- Prepare and present collection reports, highlighting trends, risks, and recommendations for process improvements.
- Provide exceptional customer service by communicating clearly, demonstrating empathy, and offering realistic payment solutions.
- Stay informed about the multifinance industry’s best practices, regulatory requirements, and emerging collection technologies.
Requirements
- Minimum education: High School (SMA/SMK) or equivalent; all majors are welcome.
- At least 1 year of experience in collections, credit control, or a related finance role – experience in the multifinance sector is a strong advantage.
- Age limit: up to 34 years old.
- Strong understanding of multifinance business processes and a results‑driven mindset.
- Excellent interpersonal, communication, and negotiation skills; ability to build rapport with diverse customers.
- High level of integrity, diligence, attention to detail, and honesty.
- Proficiency with Android‑based tools for field data entry and basic knowledge of vehicle financing and debt recovery processes.
- Flexibility to be placed in a location matching the candidate’s domicile, with travel within the Lembar area as needed.
- Gender: open to all.
Benefits
- Competitive monthly salary with performance‑based incentives tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision expenses.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Professional development opportunities, including training on advanced negotiation techniques and fintech tools.
- Company‑provided smartphone and transportation allowance for field visits.
- Supportive work environment that values teamwork, transparency, and continuous improvement.
- Potential for career progression to senior collection or credit management positions.
About Company
Our organization is a leading multifinance institution operating across Indonesia, dedicated to providing flexible financing solutions for individuals and small‑medium enterprises. With a strong focus on customer centricity and responsible lending, we empower our clients to achieve their personal and business goals. Our Lembar, Lombok Barat branch serves a vibrant community, offering a range of loan products for motor vehicles, consumer goods, and small business equipment. We pride ourselves on ethical practices, innovative technology adoption, and a culture that encourages professional growth and community involvement.
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