Introduction
We are seeking a dynamic and polished Front Office Receptionist to join a prestigious five‑star hotel. The ideal candidate will be the first point of contact for our discerning guests, delivering a seamless, personalized experience from arrival to departure. This role demands a blend of professionalism, strong communication skills, and the ability to thrive in a fast‑paced, service‑driven environment. Whether you are just starting your hospitality career or bring prior front‑office experience, you will have the opportunity to grow within a luxury brand that values excellence and guest satisfaction.
Responsibilities
- Warmly greet all guests and visitors, creating an immediate sense of welcome and professionalism.
- Manage the complete check‑in and check‑out process, ensuring accuracy of guest information and billing.
- Handle reservations through multiple channels (WhatsApp, telephone, walk‑ins, and online platforms) and update the property management system in real time.
- Provide detailed information about room types, hotel facilities, on‑site amenities, and current promotional offers.
- Enter guest data meticulously into the reservation system, maintaining data integrity and confidentiality.
- Identify upselling opportunities by recommending room upgrades, spa packages, dining experiences, and other ancillary services.
- Respond promptly and courteously to guest inquiries and complaints, escalating when necessary to maintain high satisfaction levels.
- Process all forms of payment—including cash, credit/debit cards, and electronic transfers—through the hotel’s EDC terminals.
- Prepare and submit daily financial and occupancy reports to the Front Office Manager.
- Maintain a clean, organized, and visually appealing Front Office area, adhering to the hotel’s brand standards.
- Collaborate with housekeeping, concierge, and other departments to coordinate guest requests and special arrangements.
- Participate in shift handovers, ensuring seamless continuity of service across morning, afternoon, and night shifts.
Requirements
- Male or female candidates; gender is not a restriction.
- Minimum education: SMA/SMK or equivalent; a diploma in Hospitality Management is preferred.
- Professional appearance—well‑groomed, clean, and presentable at all times.
- Excellent verbal communication skills in Bahasa Indonesia; proficiency in English is highly desirable.
- Strong interpersonal skills with a friendly, courteous demeanor.
- Basic computer literacy: proficient in Microsoft Office (especially Excel) and comfortable using a property‑management/reservation system.
- Honest, disciplined, and accountable; able to handle cash and confidential guest data responsibly.
- Ability to work both independently and as part of a collaborative team.
- Flexibility to work rotating shifts, including mornings, evenings, and weekends.
- Prior experience in front‑office or guest service roles within hotels is an advantage, though fresh graduates with the right attitude are encouraged to apply.
- Problem‑solving mindset with the capacity to manage guest complaints efficiently and politely.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and statutory holidays, plus additional days for long‑service recognition.
- Opportunities for professional development, including on‑the‑job training, hospitality workshops, and language courses.
- Employee discount on hotel rooms, food & beverage outlets, and spa services.
- Uniform allowance and laundry services.
- Transportation allowance or shuttle service for shift employees.
- Supportive work environment that promotes teamwork, diversity, and career progression within a leading luxury brand.
About Company
Our hotel is a landmark five‑star property located in the heart of the city, renowned for its elegant design, world‑class amenities, and unwavering commitment to guest excellence. With a portfolio that includes luxurious rooms, gourmet restaurants, a full‑service spa, and extensive conference facilities, we cater to both leisure and business travelers seeking an unforgettable stay. Our culture is built on the pillars of hospitality, integrity, and continuous improvement, offering employees a vibrant workplace where passion for service is celebrated and career growth is nurtured.
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