Introduction
We are seeking a dedicated Porter Layanan Tamu Hotel dan Restoran to join our dynamic hospitality team. This role is essential for creating a welcoming atmosphere for guests, ensuring that every visitor experiences seamless service from the moment they arrive. The successful candidate will work in a fast‑paced environment, supporting both hotel and restaurant operations while upholding the highest standards of cleanliness, professionalism, and guest satisfaction.
Responsibilities
- Greet guests with a warm smile, assist with luggage, and escort them to their rooms or dining areas.
- Maintain the lobby, corridors, and service areas by sweeping, mopping, and ensuring all surfaces are spotless.
- Coordinate with housekeeping to report any maintenance issues, missing amenities, or guest requests promptly.
- Handle the setup and breakdown of banquet rooms, ensuring tables, chairs, and equipment are arranged according to event specifications.
- Assist kitchen and restaurant staff by transporting supplies, dishes, and clean linens between service areas.
- Monitor and restock common area amenities such as brochures, magazines, and welcome kits.
- Provide information about hotel facilities, restaurant menus, and local attractions to guests in a courteous manner.
- Work flexible shifts, including early mornings, evenings, and weekends, to meet the 24‑hour service demands of the property.
- Adhere to safety and security protocols, including proper handling of guest belongings and emergency evacuation procedures.
- Document daily activities and report any incidents or unusual occurrences to the front‑office supervisor.
Requirements
- Minimum education: D3/D4 (or SMA equivalent for entry‑level candidates).
- Age: Open to candidates up to 30 years old.
- Gender: Female (per company policy) – however, all qualified individuals are encouraged to apply.
- Religious affiliation: Preference for Christian candidates, reflecting the cultural context of the location.
- Excellent communication skills, both spoken and written, with a clear and friendly tone.
- Demonstrated ability to work in a team-oriented environment and follow directions from supervisors.
- Strong work ethic, punctuality, and a willingness to work rotating shifts (Monday‑Saturday, 08:00‑17:00).
- Positive attitude, high level of personal integrity, and a genuine passion for hospitality.
- No prior experience required; on‑the‑job training will be provided to the right candidate.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid vacation and sick leave in accordance with local labor regulations.
- Opportunities for career advancement within the hotel and restaurant group.
- Uniform and equipment provided at no cost to the employee.
- Access to staff meals and discounts at on‑site restaurants and partner establishments.
- Continuous training programs focusing on customer service excellence and safety procedures.
About Company
Our organization is a well‑established hotel and restaurant chain known for delivering exceptional guest experiences across multiple locations. With a commitment to hospitality excellence, we invest heavily in staff development, modern facilities, and community engagement. Our properties blend contemporary design with local cultural touches, creating a unique environment that both guests and employees love. By joining our team, you become part of a supportive family that values respect, diversity, and the relentless pursuit of service perfection.
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