Introduction
We are seeking enthusiastic and dedicated individuals to join our cabin crew team as Steward Layanan Pelayanan Penumpang. In this pivotal role, you will be the face of our airline, ensuring that every passenger experiences a safe, comfortable, and memorable journey. Whether you are embarking on a career in aviation or looking to apply your hospitality expertise in a dynamic environment, this position offers a rewarding blend of customer service, teamwork, and operational excellence.
Responsibilities
- Welcome passengers aboard, assist with boarding procedures, and provide clear safety briefings.
- Serve meals, beverages, and snacks in accordance with airline standards, accommodating special dietary requests and ensuring timely delivery.
- Maintain a clean and orderly cabin environment, including seat checks, litter removal, and restocking of service items.
- Monitor passenger needs throughout the flight, responding promptly to inquiries, medical situations, or any comfort‑related concerns.
- Collaborate closely with pilots, ground staff, and fellow cabin crew members to coordinate seamless flight operations.
- Enforce safety protocols, conduct emergency procedures when necessary, and ensure compliance with aviation regulations.
- Document and report any incidents, equipment malfunctions, or passenger feedback to the flight operations team.
- Participate in pre‑flight briefings and post‑flight debriefs to continuously improve service quality.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Applicants up to 30 years old are preferred, with flexibility for mature candidates who bring valuable experience.
- Gender: Open to all genders; diversity and inclusion are core values.
- Experience: No prior aviation experience required, though experience in hospitality, food & beverage service, or customer‑facing roles is advantageous.
- Key Skills: Strong interpersonal communication, ability to work effectively in a team, and a genuine commitment to honesty and loyalty.
- Personal Attributes: Neat appearance, excellent personal hygiene, and the physical ability to stand for extended periods and lift moderate weights.
- Health Requirements: Must be in good health, free from chronic or contagious illnesses, and able to pass a standard medical examination.
- Work Schedule: Availability to work Monday through Saturday, 08:00 – 17:00, with occasional night or weekend flights as operational needs dictate.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for career advancement through internal training programs and flight attendant certification pathways.
- Employee discount on airline tickets for personal travel.
- Uniform allowance and professional grooming kit.
- Retirement savings plan with employer matching contributions.
About Company
Our airline has been a leading player in the Southeast Asian aviation market for over two decades, connecting millions of passengers to destinations across the region and beyond. We pride ourselves on a culture that values safety, innovation, and exceptional customer service. By joining our crew, you become part of a supportive community that invests in your personal growth, celebrates diversity, and strives to set new standards in passenger experience. If you are ready to soar to new heights and make a lasting impact on the lives of travelers, we invite you to apply today.
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