Introduction
We are seeking a dedicated Steward Layanan Penumpang to join our dynamic passenger service team. This role is essential for delivering a memorable travel experience to our customers by providing courteous, efficient, and safe assistance throughout their journey. The ideal candidate will be a motivated individual who thrives in a fast‑paced, shift‑based environment and demonstrates a strong commitment to teamwork, honesty, and responsibility.
Responsibilities
- Greet passengers warmly and assist with boarding and disembarkation procedures.
- Provide prompt and courteous food and beverage service, ensuring all items meet quality and safety standards.
- Maintain cleanliness and orderliness of the cabin, including seat areas, aisles, and lavatories.
- Monitor passenger needs during the flight or journey, responding to special requests, dietary restrictions, and any comfort issues.
- Handle minor medical or safety incidents, following company protocols and reporting to senior crew members when necessary.
- Assist with luggage handling, ensuring proper storage and safe placement of passenger belongings.
- Communicate effectively with the cockpit crew and ground staff to coordinate schedules, delays, and any operational changes.
- Resolve passenger complaints or concerns with empathy, aiming for quick and satisfactory resolutions.
- Participate in pre‑flight and post‑flight inspections, reporting any equipment or cabin issues.
- Adhere strictly to all safety, security, and regulatory guidelines, including emergency procedures and equipment usage.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Up to 30 years old (maximum).
- Gender: Female (per operational policy).
- No prior experience required; fresh graduates are welcome.
- Strong work ethic – diligent, honest, and highly responsible.
- Excellent teamwork skills and the ability to collaborate with diverse crew members.
- Willingness to work rotating shifts, including weekends and holidays.
- Basic proficiency in food and beverage service techniques.
- Good communication skills in Bahasa Indonesia; additional language abilities are a plus.
- Physical stamina to stand for extended periods and handle light lifting.
Benefits
- Competitive base salary with regular performance reviews.
- Shift differentials and overtime allowances for evening and weekend work.
- Comprehensive health and dental insurance coverage.
- Paid annual leave, sick leave, and public holiday benefits.
- Free or subsidized meals during working hours.
- Professional development programs, including onboard service training and safety certifications.
- Opportunities for career progression within the airline’s ground and cabin crew pathways.
- Employee discounts on airline tickets and partner services.
About Company
Our company is a leading airline operating both domestic and regional routes across Indonesia and neighboring countries. With a commitment to safety, punctuality, and exceptional customer service, we have built a reputation for delivering reliable and comfortable travel experiences. We invest heavily in our people, fostering a culture of continuous learning, mutual respect, and innovation. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution to our collective success.
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