Introduction
We are seeking a dynamic Supervisor Front Office to lead the front desk operations of our upscale hotel or resort. This pivotal role ensures that every guest receives a seamless, welcoming experience from check‑in to check‑out. The ideal candidate combines strong hospitality knowledge with excellent communication skills, a proactive attitude, and the ability to motivate a diverse team. If you thrive in a fast‑paced environment and are passionate about delivering exceptional service, we invite you to join our growing organization.
Responsibilities
- Oversee daily front office activities, including check‑in, check‑out, reservations, and concierge services.
- Coordinate with housekeeping, maintenance, and food & beverage teams to ensure rooms are ready and guest requests are fulfilled promptly.
- Train, coach, and evaluate front desk staff, fostering a culture of professionalism, teamwork, and continuous improvement.
- Monitor key performance indicators such as occupancy rates, average daily rate (ADR), and guest satisfaction scores, and implement corrective actions when needed.
- Handle guest complaints and escalations with empathy, resolve issues efficiently, and turn challenging situations into positive outcomes.
- Maintain accurate records in the property management system (PMS) and ensure compliance with hotel policies, security protocols, and local regulations.
- Develop and update standard operating procedures (SOPs) for front office operations to improve efficiency and service quality.
- Collaborate with sales and marketing teams to promote special packages, events, and loyalty programs.
- Prepare daily, weekly, and monthly reports for senior management, highlighting trends, challenges, and opportunities.
- Ensure the front desk area is well‑presented, organized, and equipped with necessary supplies and technology.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality Management, Tourism, Business Administration, or a related field.
- At least 2 years of experience in a supervisory or lead role within a hotel, resort, or similar hospitality setting.
- Demonstrated ability to communicate clearly and professionally in both verbal and written forms; multilingual abilities are a plus.
- Highly motivated, creative, and innovative with a results‑driven mindset focused on guest satisfaction.
- Strong interpersonal skills, a positive attitude, and the ability to work effectively with teams of diverse backgrounds.
- Proficiency with property management systems (e.g., OPERA, Maestro) and standard office software.
- Flexibility to work a six‑day work week (Monday‑Saturday) with shifts typically from 08:00 to 17:00.
- All genders are welcome to apply; we value diversity and inclusion.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays in accordance with local labor laws.
- Opportunities for professional development, including training programs, certifications, and career advancement pathways.
- Employee discount on hotel accommodations, dining, and spa services.
- Transportation allowance or company‑provided shuttle service for commuting staff.
- Team‑building events, recognition awards, and a supportive work environment.
About Company
Our hotel is a premier destination located in a vibrant tourist corridor, renowned for its elegant design, world‑class amenities, and commitment to hospitality excellence. With a portfolio that includes luxury rooms, conference facilities, fine dining, and wellness centers, we cater to both leisure and business travelers. We pride ourselves on a culture that values integrity, innovation, and guest‑centric service, offering employees a rewarding career in a globally recognized brand.
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