Introduction
We are seeking a motivated Wi‑Fi Installation Technician to join our fast‑growing network operations team in the Batam region. The successful candidate will play a critical role in delivering reliable broadband and Wi‑Fi services to residential and business customers, ensuring seamless connectivity across our expanding fiber‑to‑the‑home (FTTH) and ISP infrastructure. This position offers hands‑on field experience, opportunities for professional growth, and the chance to be part of a company that is shaping the future of digital connectivity in Indonesia.
Responsibilities
- Perform end‑to‑end installation, configuration, and activation of Wi‑Fi routers, access points, and FTTH equipment at customer premises.
- Conduct site surveys to assess cabling routes, signal strength, and potential interference, documenting findings for engineering teams.
- Provide on‑site and remote technical support, troubleshooting connectivity issues, firmware updates, and hardware failures.
- Collaborate with the network planning department to recommend optimal device placement and network topology for each customer.
- Educate customers on proper equipment usage, safety procedures, and basic troubleshooting steps to reduce repeat service calls.
- Maintain accurate service reports, installation checklists, and inventory logs using the company’s CRM system.
- Adhere to safety standards, including the proper handling of fiber‑optic cables and compliance with local electrical regulations.
- Assist in the rollout of new service packages, promotional campaigns, and technology upgrades such as Wi‑Fi 6 and mesh networking solutions.
- Participate in periodic training sessions to stay current with emerging networking technologies, industry best practices, and company policies.
- Ensure customer satisfaction by delivering timely, professional service and clearly communicating any service limitations or required follow‑up actions.
Requirements
- Male candidates, age 35 years or younger (maximum 31 years preferred for entry‑level).
- Minimum education: SMA/SMK or equivalent; technical qualifications such as SMK Teknik Komputer Jaringan or a bachelor’s degree in Computer Science, Informatics, Telecommunications, or Electrical Engineering (minimum 85 % for diploma, GPA ≥ 3.00 for degree).
- At least 1 year of proven experience in network installation, fiber‑optic (FTTH) deployment, or ISP field service.
- Valid Indonesian driver’s license (SIM A) is highly desirable.
- Strong technical knowledge of fiber‑optic concepts, FTTH architecture, Wi‑Fi standards, and IP networking.
- Excellent communication skills, both verbal and written, to interact effectively with customers and internal teams.
- Demonstrated ability to work independently, manage time efficiently, and prioritize multiple service tickets.
- Physical ability to lift equipment (up to 25 kg), climb ladders, and work in varied weather conditions.
- Commitment to a full‑time schedule: Monday – Sunday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave, sick leave, and public holidays.
- Transportation allowance or company‑provided vehicle for field assignments.
- Continuous professional development through certified training programs (e.g., Cisco CCNA, Fiber‑Optic Installer).
- Opportunities for career advancement into senior technical or supervisory roles.
- Employee assistance program and wellness initiatives.
- Modern equipment and tools provided by the company to ensure safe and efficient work.
About Company
Our client is a leading Indonesian Internet Service Provider that has pioneered the deployment of high‑speed fiber‑optic networks across key economic zones, including the Riau Islands. With a commitment to bridging the digital divide, the company delivers broadband, Wi‑Fi, and managed networking solutions to millions of households and enterprises. The organization values innovation, customer‑centric service, and a collaborative culture that empowers employees to grow their technical expertise while contributing to Indonesia’s digital transformation agenda.
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