Introduction
We are seeking a dynamic and motivated Kepala Tim Pramusaji dan Pelayanan Pelanggan (Head of Waitstaff and Customer Service) to lead our front‑of‑house team at a fast‑growing hospitality venue. This pivotal role combines operational leadership, hands‑on service expertise, and a passion for delivering memorable guest experiences. The successful candidate will be responsible for setting service standards, coaching staff, and ensuring smooth daily operations across our dining and beverage outlets.
Responsibilities
- Oversee and coordinate the daily activities of the waitstaff, bar attendants, and customer service representatives to guarantee seamless service from opening to closing.
- Develop and implement standard operating procedures (SOPs) for food and beverage service, ensuring compliance with hygiene, safety, and brand standards.
- Conduct regular training sessions on menu knowledge, table etiquette, upselling techniques, and conflict resolution.
- Create and manage staff schedules, monitor attendance, and approve leave requests while maintaining optimal coverage during peak periods.
- Monitor guest feedback, handle complaints promptly, and work with the kitchen and management to resolve service issues.
- Maintain inventory of service supplies (e.g., tableware, linens, condiments) and coordinate with procurement to replenish stock.
- Collaborate with the culinary team to ensure accurate order transmission, timing, and presentation.
- Analyze sales data and service metrics to identify trends, improve efficiency, and increase average check values.
- Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
- Represent the brand professionally during external events, vendor meetings, and customer engagements.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Open to all genders; both male and female candidates are encouraged to apply.
- Strong personal presentation with a clean, professional appearance.
- Demonstrated honesty, discipline, and a high level of responsibility.
- Excellent interpersonal and communication skills; ability to engage guests with warmth and confidence.
- Proven ability to work both independently and as part of a collaborative team.
- Prior experience in the food & beverage (F&B) industry is a significant advantage.
- Key skill set: proficiency in food and beverage service techniques, knowledge of menu items, and the ability to train others.
- Flexibility to work Monday through Saturday, 08:00‑17:00, with occasional overtime during special events.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Comprehensive health insurance covering medical, dental, and vision care.
- Meal allowance and employee discount on all food and beverage items.
- Paid annual leave, sick leave, and public holidays.
- Professional development programs, including leadership workshops and certification courses.
- Opportunities for career advancement within a rapidly expanding hospitality group.
- Transportation allowance or parking facilities for commuting staff.
- Friendly, inclusive workplace culture that values diversity and teamwork.
About Company
Our company is a leading player in Indonesia’s hospitality sector, operating a portfolio of upscale restaurants, cafés, and event spaces across major cities. With a reputation for culinary innovation and impeccable service, we strive to create unforgettable moments for every guest. Our mission is to blend traditional hospitality values with modern operational excellence, fostering a work environment where employees can grow, inspire, and succeed. Join us and be part of a team that sets the benchmark for service quality in the F&B industry.
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