Introduction
Adira Finance is seeking a dynamic Relationship Officer for its Tulungagung, Jawa Timur branch. This entry‑level to early‑career position offers the chance to become an integral part of a leading multi‑finance institution that specializes in vehicle financing solutions across Indonesia. The successful candidate will work closely with customers, dealers, and internal teams to promote financing products, build lasting relationships, and help the branch achieve its sales and service targets.
Responsibilities
The Relationship Officer will be responsible for a broad spectrum of marketing and customer‑engagement activities. Typical duties include:
- Promoting vehicle financing options directly to potential borrowers through face‑to‑face visits and telephone outreach.
- Managing and optimizing all available distribution channels, including dealer networks, online portals, and referral partners.
- Conducting market surveys and consumer research to identify needs, preferences, and emerging trends.
- Preparing and presenting customized financing proposals that align with customers’ budgets and credit profiles.
- Maintaining accurate records of leads, applications, and follow‑up actions within the CRM system.
- Collaborating with the credit assessment team to ensure timely approval and disbursement of funds.
- Achieving weekly and monthly sales targets while adhering to compliance and risk‑management guidelines.
- Providing after‑sale support, answering inquiries, and resolving any issues that arise during the financing term.
- Participating in regular training sessions and product knowledge workshops to stay current with industry developments.
Requirements
Adira Finance looks for candidates who possess a blend of academic qualifications, personal attributes, and a willingness to learn. The essential and preferred criteria are:
- Education: Minimum high school (SMA/SMK) or equivalent; a diploma (D3) in any discipline is highly preferred.
- Age: Must be 30 years old or younger at the time of application.
- Gender: Open to all genders.
- Experience: Fresh graduates are welcome; candidates with at least 1 year of experience in vehicle financing, sales, or a related financial services role will enjoy an advantage.
- Technical Skills: Familiarity with multi‑finance business processes, basic knowledge of credit assessment, and proficiency in using marketing tools and CRM software.
- Core Competencies: Strong interpersonal and communication abilities, effective negotiation techniques, high integrity, resilience, meticulous attention to detail, and honesty.
- Work Schedule: Monday to Saturday, 08:00 – 16:00, based at the Adira Finance branch that matches the candidate’s domicile.
Benefits
Adira Finance values its employees and offers a competitive package designed to attract and retain talent. Benefits include:
- Attractive base salary with performance‑based incentives.
- Comprehensive health and accident insurance for the employee (and optional family coverage).
- Paid annual leave, public holidays, and additional leave for religious observances.
- Professional development programs, including internal training, certifications, and mentorship.
- Opportunities for career progression within a nationwide network of branches.
- Employee assistance program and wellness initiatives.
- Company‑provided tools such as a laptop, mobile phone, and transportation allowance for field visits.
About Company
Adira Finance is a leading non‑bank financial institution in Indonesia, specializing in consumer and vehicle financing. With a robust presence in more than 500 locations across the archipelago, the company supports individuals and businesses in achieving mobility and growth through flexible credit solutions. The organization prides itself on a customer‑centric culture, digital innovation, and a commitment to responsible lending. By joining Adira Finance, you become part of a forward‑thinking team that values ethical conduct, teamwork, and continuous improvement.
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