Introduction
SOZO Skin, a leading aesthetic and skincare clinic located in the vibrant city of Yogyakarta, is seeking a dedicated Frontliner to join our client‑facing team. The ideal candidate will be the first point of contact for our customers, delivering exceptional service while communicating the science and benefits behind our premium product range. This role offers a dynamic environment where beauty, science, and customer experience intersect.
Responsibilities
- Engage with walk‑in and scheduled clients, establishing a welcoming atmosphere and building rapport.
- Conduct thorough product knowledge sessions, explaining the chemical composition, structure, and active ingredients of each SOZO product to help clients make informed decisions.
- Maintain accurate sales documentation, including invoicing, inventory logs, and client records, ensuring compliance with company procedures and regulatory standards.
- Assess client needs through consultative questioning, recommend suitable treatments or products, and follow up to gauge satisfaction.
- Execute promotional activities such as product demonstrations, limited‑time offers, and loyalty program enrollment, leveraging proven marketing principles.
- Collaborate with the sales and marketing teams to share client feedback and trends, contributing to continuous improvement of service delivery.
- Handle inquiries via phone, email, and social media platforms, providing timely and accurate information.
- Participate in regular training sessions to stay updated on new product launches, industry developments, and best practices in customer service.
Requirements
- Minimum education: SMA/SMK or equivalent.
- At least one (1) year of experience in a sales, retail, or frontliner role, preferably within the beauty or health‑care sector.
- Strong integrity and a professional attitude that reflects the values of SOSO Skin.
- Excellent verbal and written communication skills in Bahasa Indonesia; additional language proficiency is a plus.
- Demonstrated ability to explain complex product formulations in simple, customer‑friendly language.
- Proficiency in basic administrative tasks, including document handling, sales reporting, and use of POS systems.
- Flexibility to work the designated schedule (09:30 – 17:30) and adapt to occasional weekend or promotional events as needed.
- Female candidates only, as specified by the role’s operational requirements.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Generous employee discount on all SOZO Skin products and services.
- Opportunities for professional development, including product certification courses and sales workshops.
- Paid annual leave, sick leave, and public holiday entitlement.
- Friendly, collaborative workplace culture that values teamwork and continuous learning.
About Company
SOZO Skin is part of the larger SOZO Clinic network, a trusted name in aesthetic medicine and skincare across Indonesia. Founded on the principles of scientific rigor and personalized care, SOZO combines cutting‑edge technology with natural‑based formulations to deliver visible results. Our Yogyakarta branch serves a diverse clientele ranging from young professionals seeking preventive skin care to mature customers looking for advanced anti‑aging solutions. By joining SOZO Skin, you become part of a brand that prioritizes ethical practices, community engagement, and the empowerment of both clients and staff.
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