Introduction
Accor, a leading global hospitality group, is seeking a motivated Supervisor Operasional Linen to join our dynamic team. This full‑time position is based at one of our premier properties and offers a structured work schedule from Monday to Saturday, 08:00‑17:00, with the flexibility to cover shifts on weekends and public holidays when required. The successful candidate will play a pivotal role in ensuring that linen operations run smoothly, supporting the overall guest experience in line with Accor’s high‑standard service philosophy.
Responsibilities
- Supervise daily linen handling, distribution, collection, and inventory control to guarantee timely availability for all guest rooms and public areas.
- Maintain strict compliance with Accor’s cleanliness and hygiene standards, conducting regular inspections and corrective actions as needed.
- Coordinate closely with housekeeping, front‑desk, and maintenance teams to anticipate and fulfill guest linen requests efficiently.
- Train, mentor, and evaluate junior staff, fostering a collaborative environment that encourages continuous improvement and high performance.
- Monitor and manage linen stock levels, liaise with suppliers, and oversee the proper laundering process to minimize loss and ensure cost‑effective operations.
- Handle guest feedback related to linen quality or availability, resolving issues promptly and professionally.
- Prepare and submit daily, weekly, and monthly operational reports, highlighting key performance indicators such as turnaround time, loss rates, and service quality metrics.
- Support health and safety initiatives by enforcing proper handling procedures and ensuring all equipment is maintained according to safety regulations.
- Participate in cross‑departmental meetings to align linen operations with overall property goals and seasonal demand fluctuations.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality Management, Business Administration, or a related field.
- At least 1–3 years of supervisory experience in a hotel or similar hospitality environment, with a strong preference for candidates who have worked within the Accor brand.
- Excellent communication and interpersonal skills, with the ability to interact courteously with guests, peers, and senior management.
- Professional appearance, well‑groomed, and a guest‑oriented mindset.
- Demonstrated leadership abilities, including team motivation, conflict resolution, and performance coaching.
- Detail‑oriented, responsible, proactive, and able to thrive under pressure and in fast‑paced settings.
- Willingness to work flexible shifts, including weekends and public holidays.
- Good command of English, both spoken and written, is an advantage.
- Strong organizational skills and proficiency with inventory management systems.
Benefits
- Employee benefit card providing discounted rates at Accor hotels worldwide, allowing you and your family to enjoy our hospitality network.
- Access to Accor’s comprehensive learning and development programs, including leadership training, language courses, and industry certifications.
- Clear career progression pathways with opportunities to advance within the property and across the global Accor portfolio.
- Participation in Corporate Social Responsibility (CSR) and ESG initiatives, giving you a platform to contribute positively to the community and environment.
- Competitive salary package, health insurance, and paid leave in accordance with local labor regulations.
- Dynamic, multicultural work environment that encourages innovation and teamwork.
About Company
Accor is a world‑renowned hospitality group operating more than 5,200 hotels and resorts across 110 countries. With a portfolio that includes luxury, boutique, and lifestyle brands, Accor is committed to delivering memorable experiences to guests while fostering a supportive and inclusive workplace for its employees. Our core values—innovation, responsibility, and excellence—drive us to continuously elevate service standards and create sustainable growth for both our guests and our team members.
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