Introduction
We are seeking a motivated Administrasi Penjualan dan Pengelola Toko Online to join our dynamic e‑commerce team. In this role, you will act as the backbone of our sales operations, handling both offline and online order processing, maintaining accurate sales records, and ensuring a seamless experience for our customers. The position offers a vibrant work environment where attention to detail, proactive communication, and a passion for digital retail are highly valued.
The ideal candidate will be comfortable juggling multiple sales channels—including marketplaces, the company website, and social media platforms—while collaborating closely with warehouse, logistics, and customer service teams. If you thrive in fast‑paced settings, enjoy working with data, and take pride in delivering exceptional service, this opportunity is perfect for you.
Responsibilities
- Manage end‑to‑end sales administration, including creation of sales orders, invoicing, and maintaining up‑to‑date customer databases.
- Process and monitor orders received from marketplace platforms, the corporate website, and social media channels, ensuring timely fulfillment.
- Enter and regularly update sales data in the company’s ERP or sales management system, guaranteeing data integrity.
- Communicate with customers via chat, email, or phone to confirm orders, answer inquiries, and conduct post‑sale follow‑ups.
- Verify completeness of sales documentation and coordinate payment verification with the finance department.
- Generate daily, weekly, and monthly sales reports, highlighting key performance indicators and trends for management review.
- Liaise with the warehouse and shipping teams to confirm stock availability, schedule dispatches, and resolve any logistical issues.
- Identify opportunities for process improvements in order handling, documentation, and customer communication.
- Support promotional activities by updating product listings, pricing, and promotional codes across all online channels.
- Maintain a clean and organized filing system—both digital and physical—for all sales‑related documents.
Requirements
- Minimum education: SMA/SMK or equivalent; preference for studies in Administration, Accounting, or Management.
- Age: up to 35 years old; all genders are welcome to apply.
- Prior experience (0‑2 years) as a Sales Admin, Online Shop Admin, or in a related administrative role is advantageous.
- Strong computer skills, particularly Microsoft Excel, Word, and familiarity with online sales platforms or ERP systems.
- Excellent written and verbal communication abilities; comfortable interacting with customers and internal teams.
- Highly detail‑oriented, honest, disciplined, and accountable for delivering accurate work.
- Ability to work both independently and as part of a collaborative team.
- Passion for administrative work and a genuine interest in e‑commerce trends.
- Flexible to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for employee and optional family add‑on.
- Paid annual leave, public holidays, and sick leave.
- Opportunities for professional development, including training on e‑commerce tools and soft‑skill workshops.
- Friendly and supportive work culture that encourages innovation.
- Access to employee discount programs for company products.
- Modern office facilities with reliable internet connectivity and ergonomic workstations.
About Company
Our company is a rapidly growing retailer that blends traditional brick‑and‑mortar presence with a robust online marketplace. With a focus on delivering high‑quality products and exceptional customer service, we have expanded our digital footprint across major Indonesian e‑commerce platforms and social media channels. We invest heavily in technology and people, fostering an environment where employees can grow their careers while contributing to the company’s mission of becoming a market leader in omni‑channel retail.
We value integrity, teamwork, and continuous improvement, and we are proud to support a diverse workforce that brings fresh ideas and perspectives to the table. Join us and be part of a forward‑thinking organization that celebrates success together.
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