Introduction
The Administrator Business Channeling position is based in Berau, Kalimantan, and serves as a crucial link between our Business Channeling team and the credit processing department. This role ensures that every loan‑related order received through our Business Channeling channels is accurately captured, verified, and processed in a timely manner. The successful candidate will work closely with customers, the Sales and Service Hub Center (SHC), and the Survey Operations Center (SOC) to deliver a seamless financing experience that aligns with our company’s commitment to transparency, speed, and customer satisfaction.
Responsibilities
- Follow up on all incoming orders generated via Business Channeling sources, ensuring no request is overlooked.
- Collect, verify, and input comprehensive consumer data and financing object details into the ACCTION system, maintaining strict data integrity.
- Review credit applications against RAC (Risk Assessment Criteria) or consumer grading outcomes, and process approvals or rejections accordingly.
- Communicate credit decisions to applicants promptly, providing clear explanations and next‑step guidance.
- Coordinate the dispatch of survey orders to the SOC, ensuring field teams have accurate information to conduct site assessments.
- Collaborate with the SHC to resolve any pending issues on active consumer orders, facilitating smooth handovers between departments.
- Maintain up‑to‑date electronic archives of all documentation, guaranteeing quick retrieval for audits or internal reviews.
- Continuously monitor key performance indicators such as order turnaround time, data entry accuracy, and customer satisfaction scores, proposing process improvements where needed.
- Uphold confidentiality standards and data protection policies in accordance with regulatory requirements.
Requirements
- Minimum education: SMA/SMK or equivalent; higher education is a plus.
- Maximum age of 30 years.
- At least 1 year of experience in an administrative, credit processing, or customer‑service role within the financial services or fintech sector.
- Proficient computer skills, including advanced knowledge of MS Office, data‑entry software, and basic understanding of credit‑assessment tools.
- Strong attention to detail, high level of integrity, and the ability to handle sensitive financial information responsibly.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is advantageous.
- Demonstrated ability to work independently while collaborating effectively with cross‑functional teams.
- Problem‑solving mindset, with a focus on delivering timely solutions to customers and internal stakeholders.
Benefits
- Competitive basic salary reflective of experience and performance.
- Health allowance to support medical expenses for you and your immediate family.
- Annual holiday bonus (Tunjangan Hari Raya) to celebrate cultural festivities.
- Communication allowance to cover mobile and internet costs.
- Structured work schedule: Monday to Saturday, 08:00 – 16:00, with appropriate overtime compensation.
- Opportunities for professional development through internal training programs and industry certifications.
About Company
Our client is a fast‑growing fintech company operating across Indonesia, specializing in consumer financing solutions that empower individuals and small businesses to achieve their financial goals. Leveraging cutting‑edge technology and a robust risk‑assessment framework, the company provides flexible loan products through multiple channels, including digital platforms, partner agencies, and traditional brick‑and‑mortar outlets. With a strong commitment to financial inclusion, the organization fosters a collaborative culture that rewards innovation, accountability, and continuous learning. Joining the team means becoming part of a mission‑driven environment where every employee’s contribution directly impacts the financial well‑being of millions of Indonesians.
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