Introduction
We are looking for a dynamic and customer‑focused Customer Service Cashier to join our thriving retail operations team. This role is the frontline of our store, ensuring every shopper experiences smooth transactions, friendly assistance, and a welcoming atmosphere. Whether you are a recent graduate eager to start a career in retail or an experienced cashier looking for a new challenge, we welcome applications from individuals who thrive in fast‑paced environments and are passionate about delivering exceptional service.
Responsibilities
- Operate the point‑of‑sale (POS) system accurately, handling cash, credit, and electronic payments while maintaining strict adherence to company cash handling procedures.
- Greet customers warmly, answer product inquiries, and provide information on promotions, loyalty programs, and store policies.
- Maintain a clean and organized checkout area, ensuring that receipts, bags, and promotional materials are readily available.
- Process returns, exchanges, and refunds in compliance with store guidelines, documenting any discrepancies promptly.
- Collaborate with sales floor staff to restock merchandise, manage inventory levels, and flag low‑stock items.
- Identify opportunities to upsell or cross‑sell complementary products, contributing to daily sales targets.
- Resolve customer complaints with professionalism, escalating complex issues to the store manager when necessary.
- Perform end‑of‑day cash reconciliation, preparing deposit slips and reporting any variances.
- Participate in regular training sessions to stay current on product knowledge, new POS features, and evolving retail best practices.
- Adhere to all health, safety, and security protocols, including proper handling of hazardous materials and emergency procedures.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: 18‑30 years old.
- Gender: Open to all genders.
- Experience: Prior cashier or retail experience is a plus, but fresh graduates are encouraged to apply.
- Technical Skills: Familiarity with cashier systems, basic math proficiency, and the ability to learn new software quickly.
- Soft Skills: Strong communication, active listening, attention to detail, and a friendly, approachable demeanor.
- Availability: Ability to work Monday through Saturday, 08:00‑17:00, with flexibility for occasional overtime during peak periods.
- Professionalism: Reliable attendance, punctuality, and a commitment to upholding the company’s service standards.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid vacation days and statutory holidays.
- Opportunities for career advancement and internal promotion within our growing retail network.
- Employee discount program on all store merchandise.
- Ongoing training and development programs, including leadership workshops and product knowledge sessions.
- Supportive team environment that encourages collaboration and continuous improvement.
About Company
Our company is a leading retailer in the region, known for offering a diverse range of high‑quality products that meet the everyday needs of our customers. With a strong emphasis on customer satisfaction, we invest heavily in technology, staff development, and community engagement. Our stores operate under a culture of integrity, innovation, and inclusivity, fostering a workplace where every employee can thrive and make a meaningful impact.
By joining our team, you become part of a brand that values excellence, supports personal growth, and celebrates the contributions of every individual. We are committed to creating a supportive environment where you can develop your skills, build lasting relationships, and advance your career in the dynamic world of retail.
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