Introduction
The Customer Relation Officer (CRO) – Automotive is a pivotal role that serves as the bridge between our company and its valued customers. In this position, you will ensure that every interaction—from the moment a client walks into our service center to the post‑service follow‑up—is handled with professionalism, empathy, and a deep understanding of automotive service standards. Our organization prides itself on a work environment grounded in Sharia‑based values of honesty, trustworthiness, and professionalism, and we are looking for a dedicated individual who shares these principles.
Responsibilities
- Develop and nurture strong, lasting relationships with existing and potential customers.
- Respond promptly and accurately to customer inquiries, complaints, and service requests, ensuring a resolution that enhances satisfaction.
- Conduct systematic follow‑ups after vehicle service appointments to gather feedback and identify opportunities for improvement.
- Proactively remind customers of upcoming periodic maintenance schedules, helping them keep their vehicles in optimal condition.
- Provide clear, up‑to‑date information on products, services, promotional offers, and special campaigns.
- Promote and upsell spare parts, lubricants, and accessories, aligning recommendations with each customer’s vehicle needs.
- Maintain and continuously update the customer database, ensuring data integrity and compliance with privacy standards.
- Collaborate closely with mechanics, service advisors, and operations teams to coordinate service delivery and address any technical concerns.
- Monitor service quality metrics, conduct regular audits, and implement corrective actions to maintain high customer satisfaction scores.
- Prepare weekly and monthly reports on customer interactions, sales performance, and service trends for management review.
Requirements
- Minimum education: Bachelor’s degree (S1) preferred; at least a high school diploma (SMA/SMK) is acceptable.
- Age limit: 35 years old or younger.
- Male candidates are preferred to meet current operational needs.
- At least 1 year of proven experience in customer service or relation roles, preferably within the automotive sector.
- Strong verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM software.
- Excellent problem‑solving abilities, with a keen eye for detail and the capacity to think on your feet.
- Professional appearance, courteous demeanor, and the ability to represent the brand positively.
- Team‑oriented mindset, capable of working collaboratively across departments.
- Genuine passion for automobiles and a willingness to stay updated on industry trends and new product releases.
Benefits
- Work environment grounded in Sharia‑based values: honesty, trustworthiness, and professionalism.
- Comfortable, positive workplace where mutual respect and teamwork are emphasized.
- Clear career progression pathways with opportunities for advancement in the automotive field.
- Performance‑based incentives, including commissions on spare‑part and oil sales.
- Comprehensive training programs to deepen automotive knowledge and customer‑service expertise.
- Standard working hours from 08:00 to 17:00, with a full‑time schedule to be confirmed during onboarding.
- Access to employee wellness programs and occasional team‑building activities.
About Company
Our company is a respected player in the automotive service industry, known for delivering high‑quality maintenance, repair, and parts solutions to a diverse client base. We operate with a strong commitment to ethical business practices, guided by the principles of honesty (jujur), trust (amanah), and professionalism. Our team consists of skilled technicians, knowledgeable service advisors, and dedicated support staff, all working together to ensure that every customer leaves satisfied and confident in their vehicle’s performance. By joining us, you become part of a solid, professional team that values growth, continuous learning, and a culture of mutual support. We invite you to grow with us in a workplace that is not only rewarding financially but also spiritually fulfilling, as we strive to create a blessed and trustworthy environment for all employees.
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