Introduction
The Mitra Program Penawaran Denda Subulussalam is a field‑based role focused on offering payment settlements to customers who have outstanding penalties that have already been cleared. This position plays a critical part in maintaining strong customer relationships, improving cash flow, and upholding the company’s reputation for fair and transparent financial practices. Candidates will work closely with the finance and collections teams while spending most of their time on the road, engaging directly with consumers across the Subulussalam region.
Responsibilities
- Conduct face‑to‑face visits with customers who have previously settled their primary dues but still hold penalty balances.
- Present clear, empathetic explanations of penalty structures and propose viable payment or settlement options.
- Negotiate and close settlement agreements, ensuring all documentation is accurately completed and filed.
- Maintain a daily activity log, updating the central CRM system with visit outcomes, payment confirmations, and any follow‑up actions required.
- Collaborate with the internal finance department to verify customer account status and confirm receipt of payments.
- Achieve weekly and monthly targets for settlement volume and value, reporting progress to the team leader.
- Provide feedback from the field to help refine collection policies, communication scripts, and penalty structures.
- Adhere to all safety and regulatory guidelines while operating a motorbike for field visits, including the use of a valid SIM C.
- Participate in regular training sessions on negotiation techniques, compliance, and customer service excellence.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 21 years or older; no upper age limit.
- Valid motorbike (sepeda motor) and an active SIM C license.
- Strong personal integrity, resilience, and a “never‑give‑up” attitude.
- Excellent interpersonal and communication skills, with the ability to build trust quickly.
- Target‑oriented mindset, able to work under pressure while maintaining accuracy.
- Honesty, responsibility, and a proactive approach to problem‑solving.
- Willingness to work field‑based schedules, Monday through Saturday, 08:00‑17:00.
- Basic proficiency in debt collection processes and interpersonal negotiation techniques.
Benefits
- Competitive base salary with performance‑based incentives tied to settlement achievements.
- Fuel allowance and maintenance support for the motorbike used during field work.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid leave, including annual vacation, sick days, and national holidays.
- Opportunities for professional development through workshops on negotiation, customer relationship management, and regulatory compliance.
- Career progression pathways to senior collection specialist, team lead, or regional supervisor roles.
- Supportive team environment that values integrity, teamwork, and continuous improvement.
About Company
Our organization is a leading financial services provider in Indonesia, dedicated to delivering transparent, customer‑focused solutions across credit, loan, and penalty management sectors. With a strong presence in Subulussalam, we combine modern technology with a deep understanding of local market dynamics to ensure both the company’s financial health and the well‑being of our customers. Our culture emphasizes ethical conduct, innovation, and community engagement, making us an employer of choice for individuals who are passionate about making a tangible impact through responsible financial practices.
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