Introduction
We are seeking a dynamic Supervisor Outlet Penjualan to lead and motivate our retail sales team. This pivotal role combines strong leadership, operational oversight, and customer‑focused sales strategies to ensure our outlet consistently meets and exceeds performance targets. The ideal candidate will be a disciplined, honest, and decisive individual who thrives in a fast‑paced environment and is passionate about delivering exceptional service.
Responsibilities
- Oversee daily operations of the sales outlet, ensuring adherence to company policies, health and safety standards, and visual merchandising guidelines.
- Lead, coach, and develop a team of sales associates, fostering a collaborative culture that promotes accountability and continuous improvement.
- Monitor sales performance metrics, analyze trends, and implement action plans to achieve weekly, monthly, and yearly revenue goals.
- Maintain optimal inventory levels by coordinating with the supply chain team, conducting regular stock audits, and minimizing shrinkage.
- Handle customer inquiries and resolve complaints promptly, turning challenges into opportunities for loyalty building.
- Prepare and present operational reports to senior management, highlighting achievements, challenges, and recommendations.
- Schedule staff rotas, manage attendance, and ensure adequate coverage during peak hours while complying with labor regulations.
- Drive promotional campaigns and in‑store events, collaborating with marketing to maximize foot traffic and conversion rates.
- Ensure cash handling procedures are strictly followed, including reconciliation of daily sales and secure deposit of funds.
- Continuously evaluate and improve standard operating procedures to increase efficiency and reduce costs.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Open to all candidates (no upper age limit).
- Gender: All genders welcome.
- Experience: Entry‑level to 2 years in retail or food & beverage management is preferred, though we value strong leadership potential.
- Key attributes: Honesty, discipline, decisiveness, and a high sense of responsibility.
- Demonstrated ability to lead and motivate a team, with excellent interpersonal and communication skills.
- Proficiency in basic computer applications (MS Office, POS systems) and familiarity with inventory management.
- Strong analytical mindset to interpret sales data and drive results.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime for special events.
Benefits
- Competitive base salary with performance‑based bonuses.
- Comprehensive health insurance and employee wellness program.
- Paid leave, including annual, sick, and maternity/paternity days.
- Professional development opportunities, including training in leadership, sales techniques, and food & beverage management.
- Employee discount on products sold at all company outlets.
- Supportive work environment that values teamwork, integrity, and career growth.
About Company
Our company is a leading retailer in the food and beverage sector, operating a network of high‑traffic outlets across the region. We pride ourselves on delivering quality products, innovative service experiences, and a culture that empowers every employee to succeed. With a commitment to sustainable practices and community engagement, we continuously invest in our people, technology, and brand to stay ahead in a competitive market.
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