Introduction
We are seeking a diligent and detail‑oriented Administrator Layanan Online to join our dynamic team. This role is pivotal in ensuring that our digital service portals run smoothly, providing customers with timely support and accurate information. The ideal candidate will act as the frontline liaison between our online platforms and end‑users, maintaining high standards of service quality, data integrity, and operational efficiency.
Responsibilities
- Monitor and manage daily activities on all online service channels, including website portals, mobile apps, and social media support desks.
- Respond promptly to customer inquiries, complaints, and feedback via chat, email, and ticketing systems, ensuring a professional and courteous tone.
- Maintain up‑to‑date service documentation, FAQs, and knowledge‑base articles to empower both customers and internal teams.
- Coordinate with IT, product, and marketing departments to schedule system updates, feature releases, and promotional campaigns.
- Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction, and prepare weekly reports for management.
- Identify recurring issues or trends, propose process improvements, and assist in the implementation of corrective actions.
- Ensure data privacy and compliance with relevant regulations by conducting regular audits of user information and access logs.
- Assist in training new team members on platform navigation, support protocols, and escalation procedures.
- Perform routine administrative tasks such as scheduling, filing, and maintaining digital records in an organized manner.
- Contribute ideas for enhancing the overall online customer experience, drawing on industry best practices and emerging technologies.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: Applicants of any age up to the legal working limit.
- Gender: Open to all genders; we value diversity and inclusion.
- Experience: No prior experience required, though internships or volunteer work in customer service or administrative roles are a plus.
- Essential skills:
- Strong administrative abilities and attention to detail.
- Excellent written and verbal communication in Bahasa Indonesia; proficiency in English is advantageous.
- Basic computer literacy, including familiarity with Microsoft Office, Google Workspace, and common ticketing platforms.
- Ability to multitask, prioritize workloads, and meet deadlines under pressure.
- Soft skills:
- Empathy and a customer‑centric mindset.
- Problem‑solving aptitude and a proactive attitude.
- Team player who can collaborate across departments.
- Adaptability to fast‑changing digital environments.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Paid annual leave, sick leave, and public holidays.
- Opportunities for professional development, including workshops, certifications, and mentorship programs.
- Flexible working hours and the possibility of remote work days.
- Employee wellness programs, such as gym memberships and mental‑health support.
- Friendly and inclusive workplace culture that celebrates diversity.
About Company
Our company is a leading provider of digital services in Indonesia, serving thousands of customers across e‑commerce, financial technology, and government portals. With a commitment to innovation, we continuously invest in cutting‑edge platforms that simplify everyday transactions for users nationwide. We pride ourselves on fostering a collaborative environment where every employee can contribute ideas, grow their skill set, and make a tangible impact on the digital landscape. Join us and become part of a forward‑thinking organization that values excellence, integrity, and community.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now