Introduction
We are seeking enthusiastic and customer‑focused individuals to join our Divisi Pelayan Restoran dan Layanan Makanan. As a front‑line member of our food and beverage (F&B) team, you will play a pivotal role in delivering memorable dining experiences to guests across our bustling restaurant locations. This position offers a dynamic work environment where teamwork, professionalism, and a passion for hospitality are highly valued.
Responsibilities
- Greet guests promptly and courteously, escorting them to their tables while ensuring a warm first impression.
- Present menus, explain daily specials, and provide recommendations based on guests’ preferences and dietary restrictions.
- Take accurate food and beverage orders using handheld POS systems, and communicate any special requests to the kitchen staff.
- Serve meals and drinks in a timely manner, adhering to presentation standards and safety protocols.
- Monitor table conditions, replenish utensils, napkins, and condiments, and respond swiftly to any guest inquiries or concerns.
- Handle payment transactions, issue receipts, and maintain accurate cash handling procedures.
- Collaborate closely with kitchen, bar, and cleaning crews to ensure seamless service flow.
- Maintain a clean and organized dining area, including resetting tables between seatings and conducting regular sanitation checks.
- Participate in pre‑shift briefings, share feedback on menu items, and suggest improvements for service efficiency.
- Uphold company policies on health, safety, and hygiene, including proper food handling and personal grooming standards.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age limit: Up to 28 years old.
- Gender: Open to all genders.
- At least 1 year of proven experience in the F&B industry, preferably in a restaurant or café setting.
- Strong knowledge of food and beverage service techniques, including plating, beverage preparation, and order accuracy.
- Excellent communication and interpersonal skills with the ability to engage diverse guests.
- Ability to work flexible schedules, including Monday to Saturday, 08:00 – 17:00.
- Team‑player mindset, with a proactive attitude toward problem‑solving and conflict resolution.
- Physical stamina to stand for extended periods and carry trays or trays of up to 15 kg.
- Fluency in Bahasa Indonesia; proficiency in English is a plus.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Meal allowance and complimentary staff meals during shifts.
- Comprehensive health insurance covering medical, dental, and vision.
- Opportunities for career advancement through internal training programs and certifications.
- Paid annual leave and public holiday entitlement.
- Uniform provision and laundering service.
- Employee recognition awards and team‑building activities.
- Safe, supportive work environment that values diversity and inclusion.
About Company
Our company is a leading player in the Indonesian hospitality sector, operating a portfolio of contemporary restaurants that blend local flavors with modern culinary trends. With a commitment to excellence, we continuously invest in staff development, innovative menu concepts, and sustainable practices. Joining our team means becoming part of a vibrant community that strives to set new standards for service quality and guest satisfaction.
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