Introduction
We are seeking enthusiastic and customer‑focused individuals to join our growing team as Online Customer Service Representatives. This entry‑level position is ideal for fresh graduates or anyone looking to start a rewarding career in sales and support within the digital marketplace. The role involves engaging with prospective buyers through phone, WhatsApp, and various online channels, presenting our product portfolio, and ensuring a seamless after‑sales experience that builds long‑term loyalty.
Responsibilities
- Proactively contact potential customers via telephone, WhatsApp, email, and other social media platforms.
- Present product features, benefits, and pricing clearly, guiding prospects through the decision‑making process.
- Negotiate and close sales while adhering to the company’s pricing policies and discount structures.
- Maintain accurate records of all interactions in the CRM system, updating lead status and follow‑up notes.
- Provide timely after‑sales support, handling inquiries, returns, and warranty issues with a customer‑first attitude.
- Collaborate with the marketing and logistics teams to ensure product availability and timely delivery.
- Achieve or exceed monthly and quarterly sales targets set by management.
- Participate in regular training sessions to stay current on product knowledge, sales techniques, and digital communication tools.
- Identify recurring customer concerns and relay feedback to product development for continuous improvement.
- Support team initiatives, such as promotional campaigns, webinars, and community outreach events.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent; fresh graduates are encouraged to apply.
- Maximum age: 35 years.
- Open to all genders.
- No prior work experience required, but a strong desire to learn and grow is essential.
- Excellent verbal and written communication skills in Bahasa Indonesia; additional language proficiency is a plus.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfortable using a computer for daily tasks.
- Active personal accounts on WhatsApp, Facebook, Instagram, or similar platforms for professional use.
- Demonstrated ability to work effectively in a team environment.
- High level of adaptability, capable of thriving in a fast‑changing digital marketplace.
- Positive attitude, disciplined work ethic, and a collaborative spirit.
- Strong problem‑solving skills and a willingness to take initiative.
Benefits
- Competitive base salary with performance‑based sales bonuses.
- Comprehensive training program covering product knowledge, sales techniques, and personal development.
- Clear career progression path with opportunities for promotion to senior sales or supervisory roles.
- Health and wellness benefits, including medical insurance options.
- Flexible work schedule: Monday – Saturday, 09:00 – 17:00, with occasional overtime during peak periods.
- Team‑building activities, monthly recognition awards, and a supportive workplace culture.
- Access to a modern office environment equipped with high‑speed internet and collaborative workspaces.
About Company
Our company is a leading online retailer in Indonesia, specializing in a diverse range of consumer goods that cater to the modern lifestyle. With a strong commitment to digital innovation and customer satisfaction, we leverage cutting‑edge e‑commerce platforms, social media channels, and data‑driven marketing to reach millions of shoppers nationwide. Our mission is to create value for both customers and employees by fostering an environment of continuous learning, transparency, and mutual respect. Join us and become part of a dynamic team that is shaping the future of online commerce in the region.
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