Introduction
The Officer Remedial (Collection) position based in Idi Rayeuk is a critical role within our multifinance organization, focused on maintaining healthy cash flow and protecting the company’s assets. As a member of the Collections Team, you will work closely with branch staff, external partners, and customers to ensure overdue accounts receivable are recovered efficiently and professionally. This role offers a dynamic environment where analytical thinking, strong communication, and a results‑driven mindset are essential for success.
Responsibilities
- Overdue Account Management: Monitor, track, and manage A/R overdue accounts, ensuring all collection activities are performed within stipulated timelines.
- Customer Visits: Conduct face‑to‑face visits to delinquent borrowers, discuss repayment options, and negotiate settlement plans that align with company policy.
- Problem‑Partner Support: Assist branch managers in handling high‑risk or problematic partners, providing insights and recommendations for remedial actions.
- Target Achievement: Consistently meet or exceed monthly collection targets set by senior management, contributing directly to the organization’s financial health.
- Documentation & Reporting: Prepare accurate daily, weekly, and monthly reports on collection status, payment commitments, and risk assessments.
- Cross‑Functional Collaboration: Coordinate with credit, legal, and customer service teams to resolve disputes, initiate legal actions when necessary, and improve overall collection processes.
Requirements
- Minimum education: D3/D4 (or S1) in any discipline; fresh graduates are welcome.
- At least 1 year of experience in collections, credit monitoring, or a related financial field (experience is a plus but not mandatory).
- Maximum age: 29 years.
- Strong understanding of multifinance business processes and a clear focus on achieving targets.
- Excellent interpersonal and communication skills, with proven negotiation abilities.
- High level of integrity, perseverance, attention to detail, and honesty.
- Proficient in credit monitoring, debt collection processes, and interpersonal communication.
- Male candidates only (as per the current gender requirement).
- Willingness to be placed in the Idi Rayeuk area, consistent with the candidate’s domicile.
- Availability to work Monday‑Saturday, 08:00‑17:00.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health and life insurance coverage.
- Paid annual leave, sick leave, and public holidays.
- Professional development programs, including training on credit analysis and negotiation techniques.
- Opportunities for career advancement within a fast‑growing multifinance group.
- Transportation allowance and meal subsidies for daily commuting.
- Employee recognition awards for outstanding collection performance.
About Company
Our company is a leading multifinance institution in Indonesia, providing a broad range of financial solutions such as consumer loans, vehicle financing, and small‑business credit. With a commitment to responsible lending and customer empowerment, we have built a reputation for innovative products, robust risk management, and a customer‑centric culture. Our extensive branch network and digital platforms enable us to serve diverse market segments across the archipelago, while our dedicated teams ensure operational excellence and sustainable growth.
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