Introduction
We are seeking a motivated and results‑driven Officer Remedial (Collection) to join our team in Kuala Simpang. This role is a pivotal part of our credit recovery function, responsible for managing overdue accounts receivable (A/R) and ensuring timely collections. The successful candidate will work closely with branch staff, customers, and internal partners to safeguard the company’s cash flow while maintaining strong customer relationships.
Responsibilities
- Coordinate and execute the collection of overdue A/R, ensuring that all payments are recovered in accordance with company policies and regulatory guidelines.
- Conduct field visits to customers for on‑site negotiations, payment arrangements, and to assess the underlying reasons for payment delays.
- Assist branch managers in handling problematic partners, providing detailed reports and actionable recommendations for resolution.
- Achieve monthly and quarterly collection targets set by senior management, monitoring performance against key performance indicators (KPIs).
- Maintain accurate and up‑to‑date records of all collection activities in the CRM system, ensuring data integrity and traceability.
- Prepare regular status reports on delinquent accounts, highlighting risk trends and proposing mitigation strategies.
- Collaborate with the credit underwriting and legal teams to initiate appropriate legal actions when necessary.
- Educate customers on payment options, restructuring plans, and financial literacy to foster long‑term repayment behavior.
- Participate in continuous improvement initiatives, suggesting process enhancements to reduce collection cycles.
Requirements
- Minimum education: D3/D4 (or D3/S1) in any discipline; recent graduates are welcome to apply.
- At least 1 year of experience in collections, credit monitoring, or related finance functions; experience in the multifinance industry is a strong plus.
- Age not exceeding 29 years at the time of application.
- Solid understanding of multifinance business processes and a strong orientation toward achieving targets.
- Excellent interpersonal and communication skills, with proven negotiation ability.
- High level of integrity, perseverance, attention to detail, and honesty.
- Proficient in credit monitoring, credit processing, debt collection, and interpersonal communication.
- Willingness to work in Kuala Simpang or the surrounding area (placement based on domicile).
- Availability to work Monday through Saturday, 08:00 – 17:00.
Benefits
- Competitive salary package with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave, sick leave, and public holidays.
- Professional development opportunities, including training in credit risk management and negotiation techniques.
- Transportation allowance or company‑provided vehicle for field visits.
- Employee assistance program and wellness initiatives.
- Clear career progression path within the organization’s finance and risk management divisions.
About Company
Our client is a leading multifinance institution operating across Indonesia, providing a wide range of financing solutions to individuals and small‑to‑medium enterprises. With a strong reputation for responsible lending and innovative financial products, the company is committed to supporting economic growth while maintaining rigorous credit discipline. The organization fosters a collaborative culture, encouraging continuous learning and empowerment of its employees. As part of our expanding network, the Officer Remedial (Collection) will play a vital role in preserving the company’s financial health and reinforcing its commitment to customer service excellence.
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