Introduction
We are seeking a dynamic and enthusiastic Petugas Klub Rekreasi dan Rangers to join our vibrant hospitality team. This role is pivotal in delivering memorable recreational experiences for our guests while ensuring the safety and smooth operation of club facilities. If you thrive in a fast‑paced environment, possess strong communication abilities, and enjoy working with diverse groups, we invite you to apply and become a key ambassador of our brand.
Responsibilities
- Plan, coordinate, and supervise daily recreational activities, sports events, and community programs within the club premises.
- Monitor and maintain the safety of all guests and staff during activities, conducting regular safety checks of equipment and facilities.
- Provide exceptional guest service by greeting visitors, answering inquiries, and offering personalized recommendations for activities.
- Handle guest complaints promptly, investigate issues, and implement effective solutions to ensure satisfaction.
- Collaborate with the housekeeping and maintenance teams to keep all recreational areas clean, well‑stocked, and in optimal condition.
- Maintain accurate records of attendance, equipment usage, and incident reports, ensuring compliance with company policies and local regulations.
- Assist in training new staff members on safety protocols, customer service standards, and activity facilitation techniques.
- Support marketing initiatives by promoting upcoming events, special programs, and membership benefits through social media and on‑site communication.
- Work flexible shifts, including weekends and public holidays, to accommodate peak guest traffic and special events.
Requirements
- Minimum education: D3/D4 (Associate or Bachelor degree) in Hospitality, Tourism, Sports Management, or a related field.
- At least 1 – 3 years of relevant experience in hospitality, recreation management, or a similar customer‑facing role.
- Strong verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Guest‑oriented mindset with a genuine passion for delivering high‑quality service.
- Excellent interpersonal skills and the ability to work effectively within a team.
- Demonstrated ability to thrive in a fast‑paced environment and adapt to changing priorities.
- Willingness to work on rotating shifts, including weekends and public holidays.
- Professional, disciplined appearance with a well‑groomed presence.
- Strong problem‑solving abilities, attention to detail, and the capacity to handle guest complaints calmly and efficiently.
- Physical stamina to conduct outdoor activities, supervise equipment, and respond to emergencies when required.
Benefits
- Competitive salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Paid annual leave, sick leave, and public holiday pay.
- Opportunities for professional development, certification courses, and career advancement.
- Employee discounts on club memberships, dining, and recreational services.
- Uniform provision and on‑the‑job training.
- Supportive work environment that values teamwork, diversity, and employee well‑being.
About Company
Our company is a leading hospitality provider renowned for creating unforgettable leisure experiences across Indonesia. With a portfolio of upscale resorts, country clubs, and adventure parks, we blend world‑class service with local cultural flair. Our mission is to foster a welcoming community where guests feel inspired to explore, relax, and connect. We invest heavily in our people, offering continuous learning opportunities and a culture that celebrates innovation, integrity, and excellence.
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