Introduction
We are seeking enthusiastic and reliable individuals to join our front‑of‑house team as Waiter or Waitress at our bustling restaurant located in Sidoarjo. This role is ideal for candidates who thrive in a fast‑paced hospitality environment, enjoy interacting with guests, and are committed to delivering exceptional service. The position offers a flexible schedule, a supportive team atmosphere, and the opportunity to develop a solid foundation in the food and beverage industry.
Responsibilities
The successful candidate will be responsible for a wide range of duties that ensure smooth daily operations and memorable guest experiences. Typical responsibilities include:
- Greeting guests warmly, escorting them to their tables, and presenting menus.
- Taking accurate food and beverage orders, answering menu questions, and making appropriate recommendations.
- Communicating orders promptly to the kitchen and bar staff, ensuring timing and quality standards are met.
- Serving dishes and drinks efficiently, checking back with guests to confirm satisfaction.
- Handling payment transactions, processing cash and card payments, and issuing receipts.
- Maintaining a clean and organized dining area, including table setting, clearing, and resetting.
- Coordinating with fellow team members to manage rush periods, cover breaks, and ensure seamless service flow.
- Adhering to food safety, hygiene, and sanitation regulations at all times.
- Responding to guest complaints or special requests with professionalism and empathy.
- Participating in pre‑service briefings and post‑service debriefs to continuously improve service quality.
Requirements
To be considered for this role, candidates must meet the following minimum qualifications and possess the listed soft skills:
- Education: Minimum junior high school (SMP/MTS) or equivalent.
- Age: 27 years old or younger.
- Gender: Male (as specified by the client’s current staffing needs).
- Transportation: Own a reliable motorbike or car for commuting to the Sidoarjo location.
- Communication: Strong verbal communication skills in Indonesian; ability to convey menu details clearly.
- Teamwork: Demonstrated ability to work collaboratively with kitchen staff, managers, and fellow servers.
- Reliability: Punctuality and a consistent attendance record.
- Customer‑service orientation: Friendly demeanor, patience, and a genuine desire to exceed guest expectations.
- Physical stamina: Ability to stand for extended periods and lift trays up to 15 kg.
Benefits
Our restaurant values its employees and offers a competitive benefits package designed to support both personal and professional growth:
- Competitive hourly wage with performance‑based tips.
- Meal allowance or complimentary meals during shift hours.
- Transportation stipend for those who use personal vehicles.
- Opportunities for on‑the‑job training, certification (e.g., food safety), and career advancement into supervisory roles.
- Uniform provision and laundering service.
- Flexible scheduling to accommodate academic commitments or secondary employment.
- Employee recognition programs and seasonal bonuses.
About Company
Located in the heart of Sidoarjo, our restaurant blends traditional Indonesian flavors with modern culinary techniques. We pride ourselves on creating a welcoming atmosphere where families, tourists, and business travelers can enjoy high‑quality dishes served with genuine hospitality. Our mission is to deliver consistent, delightful experiences that keep guests returning time after time. By joining our team, you become part of a dynamic organization that values teamwork, continuous improvement, and community engagement.
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