Introduction
We are seeking a dynamic Relationship Officer to join our growing team in the Serang area, serving the broader Jabodetabekser region. This role is a cornerstone of our customer‑centric approach, connecting individuals and businesses with our suite of multifinance products. As a Relationship Officer, you will act as the primary liaison between the company and its clients, ensuring a seamless experience from product presentation to credit approval and repayment.
Responsibilities
- Promote and sell the company’s financing solutions to both existing and prospective customers across the designated territory.
- Identify and secure orders through various distribution channels, gathering initial customer data and conducting thorough verification processes.
- Prepare, complete, and submit all required documentation for credit applications, ensuring compliance with internal policies and regulatory standards.
- Track the progress of each credit application, providing timely updates to dealers and customers regarding status and decisions.
- Communicate repayment details such as due dates, payment locations, and any additional information essential for a smooth transaction.
- Maintain accurate records in the CRM system, updating customer profiles and transaction histories regularly.
- Collaborate closely with the underwriting team, sales managers, and field staff to resolve issues and accelerate approval cycles.
- Participate in regular field visits and market visits to gather market intelligence, competitor activity, and emerging customer needs.
- Provide post‑sale support, addressing customer inquiries, handling complaints, and fostering long‑term relationships that encourage repeat business.
Requirements
- Minimum education: Diploma (D3) or higher (D4) in Business, Finance, Marketing, or a related field.
- Age: 21 – 29 years old, with a maximum age limit of 29 at the time of application.
- Open to all genders.
- Possession of a valid driver’s license (SIM C) and personal vehicle for field visits.
- Strong understanding of multifinance business processes and credit lifecycle.
- Excellent communication and negotiation skills, with the ability to articulate complex financial products in simple terms.
- Proficiency in using communication tools (phone, email, messaging apps) and marketing platforms for outreach.
- Ability to adapt quickly to changing market conditions and customer needs.
- Prior experience in sales, marketing, or customer service is advantageous but not mandatory.
- High level of integrity, attention to detail, and a results‑driven mindset.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance (medical, dental, vision).
- Transportation allowance or reimbursement for fuel and vehicle maintenance.
- Professional development programs, including sales training and financial certification support.
- Opportunities for career advancement within a fast‑growing multifinance organization.
- Paid leave, public holidays, and a supportive work‑life balance (Monday‑Saturday, 08:00‑16:00).
- Employee recognition programs and team‑building activities.
About Company
Our company is a leading multifinance institution in Indonesia, dedicated to providing flexible financing solutions to individuals, small‑medium enterprises, and automotive dealers. With a robust portfolio of credit products, we empower customers to achieve their personal and business goals while maintaining prudent risk management. Our culture emphasizes innovation, integrity, and a customer‑first philosophy, offering employees a collaborative environment where ideas are valued and professional growth is encouraged.
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