Introduction
We are a leading provider of supplementary education services, helping students across Indonesia achieve academic excellence through our comprehensive tutoring programs. To support our growing community of learners, we are seeking a dynamic and motivated Customer Service Representative who will serve as the front‑line ambassador of our brand.
This full‑time position offers an exciting opportunity to engage with both prospective customers and current students, promote our educational products, and contribute to the financial health of the organization through accurate reporting. If you are a proactive, extroverted professional with a passion for education and excellent communication skills, we want to hear from you.
Responsibilities
- Customer Interaction: Respond promptly to inbound calls, emails, and chat messages, addressing inquiries about course offerings, scheduling, and pricing while maintaining a courteous and solution‑focused attitude.
- Product Promotion: Actively present and upsell our range of tutoring packages, explaining the benefits of each program, tailoring recommendations to the specific needs of each student or parent.
- Student Support: Provide ongoing assistance to enrolled students, guiding them through registration, payment processes, and course materials, and ensuring a seamless learning experience.
- Financial Documentation: Prepare daily, weekly, and monthly financial reports, including cash receipts, invoicing, and reconciliation of accounts, using Microsoft Excel and other Office tools.
- Data Management: Accurately input and maintain customer and student records in the company’s CRM system, guaranteeing data integrity and confidentiality.
- Feedback Loop: Collect and forward customer feedback to the marketing and curriculum development teams, helping to improve service quality and product relevance.
- Team Collaboration: Work closely with sales, teaching, and administrative staff to coordinate schedules, resolve issues, and achieve collective performance targets.
Requirements
- Minimum education: D3/D4 (Associate or Bachelor’s degree) in Business, Communication, Education, or a related field.
- Age: 25 years or younger; must be unmarried as per company policy.
- Gender: Female candidates only.
- Proficiency in Microsoft Office, especially Excel for financial reporting.
- Strong verbal communication and public‑speaking abilities; comfortable presenting to groups of parents and students.
- Extroverted personality with a genuine enthusiasm for helping others and building relationships.
- Demonstrated responsibility, integrity, friendliness, and high energy levels.
- Attention to detail when handling data entry and financial documents.
- No prior work experience required; fresh graduates with the right attitude are encouraged to apply.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Professional development budget for certifications, workshops, and language courses.
- Opportunities for rapid career progression into sales, operations, or training management.
- Flexible work schedule with a standard 08:00‑17:00 shift and occasional remote‑work options.
- Employee wellness program including gym membership discounts and mental‑health support.
- Paid annual leave, national holidays, and additional days off for company events.
About Company
Our company, ExcelEdu Bimbel, has been a trusted name in supplemental education for over a decade. We specialize in personalized tutoring, test preparation, and skill‑building workshops for students ranging from primary school to university entrance exams. With a network of qualified instructors and a robust digital platform, we deliver high‑quality learning experiences that adapt to each student’s unique goals.
We pride ourselves on a collaborative culture that values continuous learning, innovation, and community impact. By joining our team, you will become part of a mission‑driven organization that not only strives for academic success but also fosters personal growth for both students and employees.
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