Introduction
We are seeking a motivated Staf Penagihan – Area Koleksi Balikpapan to join our dynamic collections team. Based in the bustling Balikpapan region, this role focuses on direct customer interaction, debt recovery, and the delivery of tailored payment solutions. The successful candidate will act as the face of our company on the field, representing our commitment to professional, courteous, and legally compliant collection practices.
Responsibilities
- Conduct face‑to‑face visits to assigned customers for timely collection of overdue payments.
- Assess each customer’s financial situation and propose appropriate repayment plans that align with company policy and legal standards.
- Prepare and submit daily visit reports, including detailed notes on customer responses, payment commitments, and any obstacles encountered.
- Maintain accurate records of collection activities in the company’s CRM system, ensuring data integrity for audit purposes.
- Collaborate closely with the credit control and legal departments to flag high‑risk accounts and initiate further action when necessary.
- Stay updated on the latest regulations governing debt collection in Indonesia to guarantee full compliance.
- Provide exceptional customer service by handling objections calmly, answering queries about billing, and building rapport that encourages future compliance.
- Participate in regular team meetings to share best practices, discuss challenging cases, and contribute ideas for process improvement.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Up to 35 years old.
- Gender: Male (as per the current posting requirements).
- Experience: No prior collection experience required, but a strong willingness to learn is essential.
- Core Skills: Excellent verbal communication, persuasive negotiation, and active listening.
- Soft Skills: High level of integrity, resilience under pressure, strong organizational abilities, and a customer‑focused mindset.
- Technical Skills: Basic computer literacy, familiarity with Microsoft Office, and the ability to quickly learn proprietary collection software.
- Legal Awareness: Understanding of Indonesian debt collection regulations and the ability to apply them in daily activities.
- Availability: Willingness to work Monday through Saturday, 08:00 – 17:00, with occasional overtime for urgent cases.
Benefits
- Competitive base salary with performance‑based incentives tied to collection targets.
- Comprehensive health insurance covering medical, dental, and vision care.
- Transportation allowance or company‑provided vehicle for field visits.
- Professional development programs, including training on negotiation tactics, legal compliance, and advanced CRM usage.
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Team building activities, quarterly performance celebrations, and recognition awards for outstanding collectors.
- Opportunity for career progression into senior collection or credit management roles.
About Company
Our organization is a leading financial services provider in Indonesia, offering a broad portfolio of credit, loan, and payment solutions to both individual and corporate clients. With a strong emphasis on responsible lending and ethical collection practices, we have built a reputation for reliability and customer centricity across the archipelago. Our Balikpapan office serves a diverse market, combining modern technology with a hands‑on approach to ensure that customers receive fair treatment while maintaining the financial health of our portfolio. We pride ourselves on fostering a supportive work environment where teamwork, integrity, and continuous learning are celebrated.
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