Introduction
We are seeking enthusiastic and polished Waitstaff (Waiter / Waitress) to join our premium dining team, delivering world‑class food and beverage service to discerning guests. As the face of our restaurant, you will play a pivotal role in shaping memorable dining experiences that reflect the high standards of our fine‑dining brand. This position offers a dynamic environment where hospitality, product knowledge, and genuine hospitality intersect to create unforgettable moments for every patron.
Responsibilities
- Guest Reception: Warmly greet guests, escort them to their tables, present menus, and provide thoughtful recommendations based on individual preferences.
- Order Accuracy: Record orders precisely, repeat them for confirmation, and enter them into the POS system without error.
- Product Knowledge: Possess in‑depth understanding of our menu, especially premium cuts of beef such as Wagyu, cooking temperatures, and table‑side preparations, enabling you to answer guest inquiries confidently.
- Fine‑Dining Service: Serve dishes and beverages following the strict protocols of fine‑dining etiquette, ensuring timing, temperature, and presentation meet our luxury standards.
- Sanitation & Cleanliness: Maintain immaculate dining areas, tablescapes, and service stations, adhering to health and safety regulations at all times.
- Upselling & Suggestive Selling: Proactively suggest complementary drinks, appetizers, and desserts to enhance the guest experience and drive incremental revenue.
- Team Coordination: Communicate clearly with kitchen staff, bartenders, and fellow servers to guarantee that orders are prepared and delivered promptly and accurately.
- Problem Solving: Address guest concerns swiftly and professionally, turning potential issues into positive outcomes.
- Continuous Learning: Participate in regular training sessions on menu updates, service techniques, and language skills to stay ahead in a competitive hospitality market.
Requirements
- Minimum education: SMA/SMK or equivalent; preferably a diploma in Hospitality, Tourism, or Hotel Management.
- Age: No upper limit, but candidates should be under 28 years for this particular posting.
- Gender: Open to all genders.
- Professional experience: At least 1‑2 years in a similar role, with a strong preference for candidates who have worked in Japanese cuisine, steakhouse, or other fine‑dining establishments.
- Fluent in English, both spoken and written; additional language skills are a plus.
- Impeccable grooming and personal appearance consistent with hotel‑industry standards.
- Excellent interpersonal and communication skills, with the ability to read guests’ cues and adapt service style accordingly.
- Strong teamwork orientation and the ability to work efficiently in a fast‑paced environment.
- Flexibility to work varied shifts, including evenings (14:00‑23:00) and weekends (Monday‑Sunday).
Benefits
- Competitive base salary with performance‑based tips.
- Meal allowances and discounts on food & beverage during off‑shift hours.
- Comprehensive health insurance and paid sick leave.
- Opportunities for career advancement within a growing hospitality group.
- Regular training programs covering service excellence, wine & beverage knowledge, and language development.
- Uniform provision and professional grooming allowance.
- Employee recognition programs that celebrate outstanding service.
About Company
Our restaurant is part of a distinguished hospitality brand renowned for delivering premium Japanese and steakhouse experiences across major cities. With a commitment to culinary craftsmanship and unparalleled service, we source the finest ingredients, including authentic Wagyu beef, and pair them with an elegant ambiance designed for both business and leisure diners. We invest heavily in staff development, believing that well‑trained, motivated team members are the cornerstone of our reputation for excellence. Join us to be part of a culture that values precision, creativity, and genuine hospitality.
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