Introduction
We are seeking an enthusiastic and detail‑oriented Cashier – Frontline Transaction & Customer Service to join our fast‑paced team. This role is the first point of contact for our guests, handling financial transactions, providing accurate information, and delivering a friendly experience that reflects our brand’s commitment to quality service. The position is ideal for recent graduates or individuals with a background in food & beverage (F&B) who are eager to grow in a dynamic retail environment.
Responsibilities
- Process cash, credit, and digital payments accurately and efficiently, ensuring compliance with company policies.
- Maintain a tidy and organized checkout area, including the cash register, promotional displays, and surrounding merchandise.
- Greet customers warmly, answer product‑related questions, and resolve minor issues or escalations promptly.
- Balance the cash drawer at the beginning and end of each shift, reporting any discrepancies to management.
- Collaborate with kitchen and floor staff to coordinate order fulfillment and ensure timely service.
- Assist with inventory checks, restocking of high‑turn items, and preparation of daily sales reports.
- Uphold health, safety, and sanitation standards, particularly when handling food‑related transactions.
- Continuously improve product knowledge through training sessions and on‑the‑job learning.
- Support promotional activities, upselling complementary items, and contributing to sales targets.
- Participate in regular team meetings, providing feedback on customer trends and operational challenges.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: Open to candidates of any age; no upper limit.
- Gender: All genders are welcome.
- Strong sense of responsibility, honesty, and discipline.
- Excellent teamwork skills with the ability to communicate clearly and politely.
- Basic proficiency with point‑of‑sale (POS) systems; familiarity with cash‑handling procedures.
- Prior experience in the F&B sector is a plus, but fresh graduates with high motivation are encouraged to apply.
- Flexibility to work Monday through Saturday, 08:00 – 17:00.
- Ability to stand for extended periods and handle a moderate level of physical activity.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowances during shift hours.
- Comprehensive training program and clear pathways for career advancement within the company.
- Health and safety coverage, including basic medical insurance.
- Employee discount on food and beverage items across all our locations.
- Paid annual leave and statutory holidays.
- Supportive work environment that encourages teamwork, continuous learning, and personal growth.
About Company
Our company is a leading player in the hospitality and quick‑service industry, operating a chain of popular cafés and eateries across the region. With a focus on delivering fresh, high‑quality food and an exceptional customer experience, we have built a reputation for innovation, sustainability, and community involvement. We invest heavily in our people, offering regular training, mentorship programs, and opportunities to move into supervisory or managerial roles. Joining our team means becoming part of a vibrant culture where every employee’s contribution is valued and recognized.
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