Introduction
We are a leading financial services provider specializing in business channeling solutions across the Jabodetabek Selatan region. Our dynamic team connects small and medium enterprises with tailored financing options, leveraging cutting‑edge technology platforms such as dicicilaja and ACCTION. We are seeking an organized and detail‑oriented Admin Business Channeling professional to join our Pondok Gede office and ensure smooth processing of inbound loan orders.
Responsibilities
- Promptly follow up on all incoming orders generated through the Business Channeling source, ensuring no lead is missed.
- Collect, verify, and enter comprehensive consumer and financing‑object data into the ACCTION system, maintaining 100 % data accuracy.
- Perform data entry of order information received via the dicicilaja platform, adhering to established naming conventions and documentation standards.
- Review credit applications against RAC (Risk Assessment Committee) decisions and consumer grading, flagging any discrepancies for further review.
- Communicate credit approval or rejection outcomes to applicants in a courteous and professional manner, providing clear next‑step guidance.
- Generate and dispatch survey orders to the Survey Operations Center (SOC), tracking progress until field completion.
- Coordinate closely with the Service Help Center (SHC) to resolve any pending issues related to the consumer’s order lifecycle.
- Maintain a meticulous electronic archive of all client documents, ensuring compliance with internal audit and regulatory requirements.
- Continuously propose process improvements to reduce turnaround time and enhance the overall customer experience.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 30 years.
- At least 1 year of experience in administrative support, preferably within financial services or loan processing.
- Proficient computer skills, including MS Office, data‑entry software, and familiarity with banking systems.
- Strong analytical ability to assess credit information and detect inconsistencies.
- Excellent written and verbal communication skills; ability to interact professionally with customers of diverse backgrounds.
- High level of integrity, attention to detail, and a commitment to confidentiality.
- Ability to work independently while collaborating effectively with cross‑functional teams such as SHC, SOC, and underwriting.
- Flexibility to work Monday through Saturday, 08:00 – 16:00.
Benefits
- Competitive basic salary with performance‑based incentives.
- Comprehensive health allowance covering medical and dental expenses.
- Annual holiday bonus (Bantuan Hari Raya) to support personal celebrations.
- Communication allowance to cover mobile and internet costs.
- Professional development opportunities, including training on credit analysis and fintech platforms.
- Stable work schedule with clear shift timings, promoting work‑life balance.
About Company
Our company has been at the forefront of Indonesia’s fintech evolution for over a decade, delivering innovative financing solutions that empower businesses to grow sustainably. With a robust network spanning the greater Jakarta area, we partner with banks, alternative lenders, and technology providers to streamline the loan acquisition process. Our culture values integrity, continuous learning, and a customer‑first mindset, making us an employer of choice for ambitious professionals seeking to make a tangible impact in the financial sector.
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