Introduction
We are seeking a motivated Staf Kasir Layanan Pelanggan to join our dynamic front‑line team. As the primary point of contact for guests, the Cashier & Customer Service Representative ensures smooth transaction processing, delivers exceptional hospitality, and upholds the brand’s reputation for professionalism. This role is ideal for individuals who thrive in fast‑paced food & beverage (F&B) environments, possess a keen eye for detail, and enjoy interacting with a diverse clientele.
Responsibilities
- Operate the point‑of‑sale (POS) system accurately, handling cash, credit, and digital payments while adhering to company cash‑handling policies.
- Greet customers warmly, answer inquiries, and provide product recommendations to enhance the guest experience.
- Maintain a clean, organized, and well‑stocked cashier station, including receipt paper, pens, and promotional materials.
- Process refunds, exchanges, and loyalty program transactions in compliance with store guidelines.
- Collaborate closely with kitchen and floor staff to ensure orders are fulfilled promptly and any issues are resolved quickly.
- Perform end‑of‑day cash reconciliation, prepare cash deposit slips, and report any discrepancies to management.
- Monitor inventory of consumables (e.g., napkins, condiments) and notify supervisors when re‑stocking is required.
- Assist in training new cashiers, sharing best practices for speed, accuracy, and customer engagement.
- Uphold health, safety, and sanitation standards as mandated by local regulations and company policy.
- Participate in periodic promotional events, upselling specials and seasonal items to drive revenue.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Open to candidates of any gender; both male and female applicants are encouraged to apply.
- Age limit: up to 30 years (flexible based on experience and fit).
- Prior experience in F&B or retail cash handling is advantageous but not mandatory.
- Professional appearance and a tidy, well‑groomed demeanor.
- Strong honesty, discipline, and a sense of responsibility.
- Excellent verbal communication skills and a friendly, approachable attitude.
- Ability to work independently and as part of a collaborative team.
- Proficiency with POS systems and basic computer literacy; familiarity with cash‑register software is a plus.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during peak periods.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Paid sick leave, annual leave, and public holiday entitlements.
- Meal allowances and employee discounts at all company outlets.
- Opportunities for professional development, including cash‑handling certifications and customer service workshops.
- Supportive work environment that values teamwork, respect, and career growth.
- Uniform provided, along with a one‑time onboarding kit.
- Transportation allowance for commuting to and from work.
About Company
Our company is a leading name in the Indonesian food & beverage sector, operating a network of popular cafés, quick‑service restaurants, and casual dining venues across the region. With a commitment to quality ingredients, innovative menu concepts, and memorable guest experiences, we have built a loyal customer base and a reputation for operational excellence. We invest heavily in our people, offering continuous training, clear career pathways, and a culture that celebrates diversity and inclusivity. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution to our shared success.
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