Introduction
We are seeking a motivated Online Shopper – Kemitraan to join our dynamic team at the Hero Emerald branch in Bintaro. This role is a cornerstone of our e‑commerce operations, bridging the gap between digital storefronts and our physical inventory. As part of a fast‑growing retail partnership, you will help ensure a seamless shopping experience for customers across multiple online channels, including our own website, marketplace platforms, and social media messaging apps.
Responsibilities
- Receive and accurately process incoming orders from e‑commerce sites, WhatsApp, Grab, Shopee, and other digital channels.
- Verify order details against real‑time stock levels, confirming product availability before confirming sales.
- Respond promptly to customer inquiries regarding product specifications, pricing, promotions, and delivery timelines, delivering a high‑standard of customer service.
- Maintain and regularly update product listings, stock quantities, and pricing information on all online platforms to reflect current inventory and market trends.
- Assist the marketing team by uploading promotional banners, new product images, and descriptive content that aligns with brand guidelines.
- Broadcast latest promotions, flash sales, and discount codes to the customer base via messaging apps and social media channels.
- Coordinate with the warehouse and logistics team to schedule order pick‑up, packaging, and dispatch, ensuring on‑time delivery.
- Handle post‑sale activities such as order tracking, returns processing, and issue resolution to maintain customer satisfaction.
- Generate daily and weekly sales reports, highlighting key performance indicators such as order volume, conversion rates, and stock turnover.
- Participate in shift rotations, including evenings and weekends, to provide continuous coverage for our online storefronts.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Open to candidates of any age and gender.
- Prior experience as an Online Shop Administrator or in a similar e‑commerce role is preferred.
- Strong familiarity with marketplace platforms (Shopee, Tokopedia, Lazada) and social media channels (Instagram, Facebook, WhatsApp).
- Excellent communication skills with a proven ability to handle customer complaints and inquiries professionally.
- Ability to work flexible shifts, including Monday‑Saturday schedules from 08:00 to 17:00, with occasional weekend or evening coverage.
- Basic proficiency in spreadsheet tools and inventory management software.
- Demonstrated attention to detail, organizational skills, and a proactive attitude toward problem‑solving.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for employees and eligible dependents.
- Meal allowance and transportation reimbursement.
- Opportunities for professional development, including e‑commerce and digital marketing training.
- Employee discount program for all store merchandise.
- Supportive work environment with regular team‑building activities.
- Clear career progression pathways within the retail partnership network.
About Company
Our partner, Hero Emerald, is a leading retail destination in the Bintaro area, known for its diverse product range and commitment to customer satisfaction. Leveraging a robust omnichannel strategy, the company blends traditional brick‑and‑mortar strengths with cutting‑edge online sales channels. As part of this vibrant ecosystem, you will contribute to a brand that values innovation, community engagement, and continuous improvement, positioning itself at the forefront of Indonesia’s rapidly evolving e‑commerce landscape.
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