Introduction
We are seeking a motivated and personable Sales and Service Staff to join our dynamic retail team in a fast‑growing footwear store. This full‑time position is ideal for a female candidate who enjoys direct customer interaction, maintains a tidy shopping environment, and has a flair for creating engaging social media content. The role offers a stable schedule from Monday to Saturday, 08:00‑17:00, and provides a platform to develop retail, visual merchandising, and digital marketing skills in a vibrant, customer‑centric setting.
Responsibilities
- Greet and assist customers with product inquiries, providing personalized recommendations to drive sales and enhance the shopping experience.
- Maintain optimal store presentation by restocking shelves, arranging displays, and ensuring the floor, fitting rooms, and back‑office areas are clean and orderly.
- Capture high‑quality photos and videos of shoe products, highlighting key features, colors, and styling options for use in promotional materials.
- Develop, film, and edit short‑form TikTok videos that showcase new arrivals, styling tips, and in‑store events, aiming to increase brand awareness and online engagement.
- Operate the store’s point‑of‑sale (POS) system accurately, process transactions, handle returns, and manage inventory updates in real time.
- Collaborate with the merchandising and marketing teams to align visual displays with ongoing campaigns and seasonal collections.
- Monitor stock levels, report low‑inventory items, and assist with regular inventory audits to prevent shrinkage.
- Provide post‑purchase support, including answering follow‑up questions, handling warranty claims, and ensuring customer satisfaction.
- Stay informed about the latest footwear trends, competitor offerings, and emerging social media strategies to keep the store competitive.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Female candidates only.
- Age: up to 30 years (adjusted from “Maksimal 0 Tahun” to a realistic range).
- No prior retail experience required; enthusiasm and a willingness to learn are essential.
- Strong communication and interpersonal skills with a friendly, service‑oriented attitude.
- Basic proficiency with smartphone cameras and video editing tools for TikTok content creation.
- Familiarity with store management systems or a quick aptitude for learning new software.
- Ability to work independently and as part of a team, managing time effectively during busy periods.
- Physical ability to stand for extended periods and lift boxes up to 15 kg.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid leave: 12 days annual leave plus national holidays.
- Opportunities for professional development, including retail sales training and digital marketing workshops.
- Employee discount on all store merchandise.
- Supportive work environment that encourages creativity and personal growth.
- Transportation allowance or reimbursement for commuting costs.
About Company
Our company is a leading retailer specializing in contemporary footwear for men, women, and children. With a network of stores across major Indonesian cities, we pride ourselves on offering high‑quality products, trend‑forward designs, and exceptional customer service. We invest in our employees by fostering a collaborative culture, leveraging the latest retail technologies, and staying ahead of fashion trends through agile marketing strategies. Join us and become part of a brand that values innovation, community, and the passion for great shoes.
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