Introduction
We are seeking a dynamic and enthusiastic Staf Salon – Kru Pelayanan Pelanggan to join our vibrant salon team. This role is essential in delivering a memorable and high‑quality customer experience, from the moment clients walk through the door until they leave feeling refreshed and satisfied. The ideal candidate will embody professionalism, a friendly demeanor, and a genuine passion for the beauty and wellness industry.
Responsibilities
- Greet clients warmly, manage check‑in and check‑out procedures, and maintain an organized reception area.
- Answer phone calls, respond to inquiries via messaging apps, and schedule appointments using the salon’s booking system.
- Provide basic information about services, pricing, and promotions, ensuring clients understand their options.
- Assist stylists and therapists by preparing workstations, stocking supplies, and handling minor administrative tasks.
- Handle cash transactions, process credit card payments, and issue receipts while maintaining accurate daily sales reports.
- Maintain cleanliness and hygiene standards throughout the front desk, waiting area, and client‑facing spaces.
- Resolve client concerns promptly and professionally, escalating to management when necessary.
- Participate in regular training sessions to stay updated on new services, product lines, and customer service best practices.
- Collaborate with the team to achieve weekly sales targets and promote loyalty programs.
- Contribute ideas for improving workflow, client experience, and overall salon ambiance.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Female candidates aged 28 years or younger.
- No prior experience required; candidates must demonstrate a strong willingness to learn and a “NIAT BEKERJA” (work ethic) attitude.
- Excellent communication skills and a naturally friendly, approachable personality.
- High level of honesty, diligence, and discipline.
- Well‑groomed appearance: clean, tidy, pleasant scent, and professional attire.
- Ability to work both independently and as part of a collaborative team.
- Resilience under pressure and the ability to multitask during busy periods.
- Basic administrative skills, including proficiency with office software and point‑of‑sale systems.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance coverage after the probation period.
- Opportunities for professional development and certification in salon services.
- Employee discount on all salon treatments and retail products.
- Paid leave, including annual vacation, sick days, and public holidays.
- Supportive work environment that encourages teamwork and personal growth.
- Regular team‑building activities and recognition programs.
About Company
Our salon has been a trusted name in the beauty industry for over a decade, offering a full spectrum of hair, skincare, and wellness services. Located in a bustling commercial district, we pride ourselves on creating a relaxing sanctuary where clients receive personalized care from highly skilled professionals. We invest heavily in ongoing training and the latest product lines to ensure our staff stay ahead of industry trends. Joining our team means becoming part of a forward‑thinking organization that values excellence, creativity, and a genuine love for helping people look and feel their best.
Interested in this position?
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