Introduction
We are seeking enthusiastic and professional Front of House Waiters and Waitresses to join our vibrant restaurant team. Our establishment offers a diverse, non‑halal menu that blends traditional flavors with modern culinary techniques, delivering an unforgettable dining experience for both locals and visitors. As a front‑of‑house ambassador, you will play a critical role in shaping guest perceptions, ensuring every interaction is warm, efficient, and memorable. This position is ideal for individuals who thrive in a fast‑paced hospitality environment and are committed to delivering service excellence.
Responsibilities
- Warmly greet guests upon arrival, escort them to their tables, and present menus with a courteous demeanor.
- Explain daily specials, menu items, and beverage options, offering knowledgeable recommendations and upselling where appropriate.
- Accurately take food and drink orders using the point‑of‑sale (POS) system, ensuring special requests and dietary restrictions are clearly communicated to the kitchen.
- Coordinate with kitchen staff to deliver orders promptly, monitor table status, and anticipate additional guest needs.
- Serve dishes and beverages with proper timing, ensuring presentation standards are met and maintaining a clean, organized service area.
- Handle payment transactions, process cash, credit cards, and digital payments, and issue receipts while adhering to cash‑handling policies.
- Maintain cleanliness of dining rooms, reset tables efficiently after each guest, and ensure all service stations are stocked with necessary supplies.
- Respond promptly and professionally to guest inquiries or complaints, escalating issues to management when needed.
- Collaborate with fellow waitstaff, bartenders, and kitchen crew to sustain a harmonious shift flow and support a team‑oriented environment.
- Participate in regular briefings, training sessions, and health‑safety audits to stay current with service standards and regulatory compliance.
Requirements
- Minimum education: SMA/SMK or equivalent; graduates of hospitality or culinary programs are highly regarded.
- Age range: 18–30 years (all genders welcome).
- At least one year of experience in food and beverage service; fresh graduates from reputable hospitality schools will also be considered.
- Professional appearance—clean, well‑groomed, and presentable at all times.
- Excellent communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Positive attitude, courteous demeanor, and the ability to remain calm under pressure.
- Strong work ethic, punctuality, reliability, and a willingness to work flexible shifts, including evenings and weekends.
- Ability to work effectively in a team, respecting shift schedules and supporting colleagues.
- Basic knowledge of barista techniques, restaurant service etiquette, and an understanding of non‑halal menu requirements.
Benefits
- Competitive base salary with performance‑based incentives.
- Generous service charge allocation and opportunity to earn additional tips.
- Meal allowance provided during each shift to support staff wellbeing.
- Comprehensive on‑the‑job training, mentorship, and pathways for career advancement within the hospitality group.
- Uniform provision and laundry services.
- Health and safety compliance, including regular sanitation training.
- Flexible scheduling with clear shift communication to support work‑life balance.
About Company
Founded over a decade ago, our restaurant brand has grown into a respected name in the local dining scene, known for its commitment to quality, authenticity, and exceptional guest service. We pride ourselves on creating a welcoming atmosphere where culinary creativity meets attentive hospitality. Our team is our greatest asset; we invest in continuous development, encourage innovative ideas, and celebrate achievements together. Joining our family means becoming part of a dynamic organization that values integrity, teamwork, and a passion for delivering unforgettable dining experiences.
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