Introduction
The Supervisor Pengawasan Operasional is a pivotal role within our dynamic hospitality network, overseeing daily operations across restaurants, cafés, and pastry shops. This position ensures that every guest experience meets our high standards of quality, safety, and service excellence. Candidates will be part of a fast‑moving team, ready to adapt to various locations nationwide and to lead staff through both routine and peak‑time challenges.
Responsibilities
- Supervise frontline staff, including servers, baristas, and kitchen crew, ensuring adherence to service protocols.
- Monitor and enforce food safety, hygiene, and sanitation standards in compliance with local regulations.
- Control inventory levels of food, beverage, and supplies; coordinate with purchasing to minimize waste and manage costs.
- Develop and maintain daily work schedules, manage shift rotations, and handle staff attendance records.
- Conduct on‑the‑job training, coaching, and performance evaluations to foster a motivated and skilled workforce.
- Resolve guest complaints promptly, turning challenges into opportunities for positive brand perception.
- Prepare operational reports, sales analysis, and productivity metrics for senior management.
- Collaborate with kitchen managers to ensure menu execution, portion control, and timely order fulfillment.
- Implement promotional activities and upselling techniques that drive revenue while maintaining brand integrity.
- Maintain a clean, organized, and welcoming environment, conducting regular walkthroughs and audits.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Experience: Prior experience in restaurant, café, or pastry shop environments is essential.
- Age: Open to candidates of any age, with a focus on readiness and adaptability.
- Gender: All genders are welcome to apply.
- Willingness to be relocated to any city as required by the company.
- Ability to work flexible shift schedules, including weekends (Monday‑Saturday, 08:00‑17:00).
- Excellent communication skills and a professional, appealing appearance.
- Strong teamwork orientation with the capacity to lead and motivate diverse groups.
- Proficiency in food and beverage service techniques, including customer interaction and order accuracy.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health and dental insurance coverage.
- Meal allowance and transportation reimbursement.
- Opportunities for continuous training, certification, and career advancement within the hospitality group.
- Paid annual leave, sick days, and public holiday pay.
- Uniform provision and professional grooming support.
- Dynamic work environment that encourages innovation and personal growth.
About Company
Our company is a leading multi‑brand hospitality group operating a portfolio of modern restaurants, cozy cafés, and artisanal pastry shops across the nation. We are dedicated to delivering unforgettable dining experiences through premium products, attentive service, and a commitment to sustainability. With a culture that values creativity, teamwork, and continuous improvement, we empower our employees to shape the future of the foodservice industry while enjoying a supportive and rewarding workplace.
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