Introduction
We are seeking a motivated and detail‑oriented Cashier Customer Service & Transaction Specialist to join our fast‑paced hospitality team. This role is pivotal in delivering seamless payment experiences and exceptional service to our guests across multiple dining outlets. The ideal candidate will possess strong numerical accuracy, excellent communication skills, and a proven ability to operate modern Point‑of‑Sale (POS) systems while thriving in a shift‑based environment.
Responsibilities
- Operate the POS system to process cash, credit, debit, and digital payments accurately and efficiently.
- Conduct end‑of‑day cash reconciliation, ensuring all transactions match the recorded sales and reporting any discrepancies.
- Provide friendly, prompt, and professional service to guests, answering inquiries, handling complaints, and upselling menu items when appropriate.
- Maintain a clean and organized checkout area, ensuring all receipts, cash drawers, and transaction logs are securely managed.
- Collaborate with kitchen and floor staff to coordinate order flow, ensuring timely delivery of food and beverages.
- Perform routine inventory checks of consumables such as napkins, condiments, and packaging materials, reporting low stock to the manager.
- Adhere to all food safety, hygiene, and cash handling policies as mandated by the company and local regulations.
- Assist in training new team members on POS operations, customer service standards, and cash handling procedures.
- Participate in weekly team briefings to share feedback, suggest process improvements, and stay updated on promotional offers.
- Work flexible shifts, including weekends and holidays, to meet the demands of a 24/7 service environment.
Requirements
- Minimum education: SMA/SMK or equivalent; D3/D4 preferred.
- At least 1 year of experience in a cashier or food‑and‑beverage (F&B) outlet role.
- Proficiency with POS (Point of Sale) software and basic computer applications.
- Strong numerical aptitude, high attention to detail, and honesty in handling cash.
- Excellent verbal communication skills and a friendly demeanor.
- Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
- Willingness to work rotating shifts, including evenings, weekends, and public holidays.
- All genders are welcome to apply.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision.
- Paid annual leave and statutory holidays.
- Transportation allowance or company‑provided shuttle service.
- Free or discounted meals during working hours.
- Opportunities for professional development, including POS system certifications and customer service workshops.
- Career advancement pathways within our growing hospitality group.
- Team‑building events and employee recognition programs.
About Company
Our company is a leading player in the Indonesian hospitality and food‑service industry, operating a portfolio of popular cafés, restaurants, and quick‑service outlets across major cities. With a commitment to quality, innovation, and guest satisfaction, we invest heavily in staff training and technology to stay ahead of market trends. Our culture emphasizes teamwork, integrity, and continuous improvement, making us an employer of choice for individuals eager to build a rewarding career in the vibrant F&B sector.
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