Introduction
We are seeking a diligent Staff Penagihan to join our collection team in the Kasongan area of Kalimantan. This full‑time position offers a dynamic work environment where you will independently manage the collection process for overdue accounts, build strong relationships with customers, and contribute to the financial health of the organization. The role operates Monday through Saturday, from 08:00 to 17:00, providing a stable schedule for candidates who thrive in a structured yet proactive setting.
Responsibilities
- Manage a designated collection area autonomously, ensuring all overdue accounts are tracked and pursued efficiently.
- Conduct on‑site visits to customers with overdue payments, assessing their circumstances and gathering relevant documentation.
- Negotiate repayment plans, restructuring agreements, or settlement options that align with both company policy and the customer’s ability to pay.
- Analyze each debtor’s financial capacity using credit reports, cash‑flow statements, and other relevant data to determine realistic repayment solutions.
- Prepare and submit detailed daily and weekly reports that capture collection activities, outcomes of negotiations, and any escalations required.
- Coordinate with internal teams such as legal, finance, and customer service to resolve complex cases and ensure compliance with regulatory standards.
- Maintain accurate records in the company’s CRM system, updating contact information, payment commitments, and case status in real time.
- Identify patterns of recurring delinquencies and provide actionable insights to senior management for process improvement.
- Represent the organization professionally during field visits, upholding the company’s reputation for fairness and respect.
Requirements
- Minimum education: D3/D4 (Associate or Bachelor degree) in Business, Finance, or a related field.
- Maximum age: 32 years.
- Male candidates only, as specified by the current operational needs.
- No prior experience required; fresh graduates with a strong willingness to learn are welcome.
- Excellent verbal communication skills in Bahasa Indonesia, with the ability to convey complex financial information clearly.
- Proficiency in driving; a valid driver’s license and a reliable vehicle are essential for field visits.
- Strong analytical mindset to evaluate customers’ repayment ability and to develop realistic collection strategies.
- High level of integrity, discretion, and a customer‑focused attitude.
- Ability to work independently, manage time effectively, and meet daily and weekly reporting deadlines.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee and eligible dependents.
- Transport allowance and fuel reimbursement for field activities.
- Professional development opportunities, including training in negotiation, credit analysis, and regulatory compliance.
- Annual paid leave and additional leave days for religious or cultural observances.
- Employee assistance program offering counseling and financial planning support.
- Modern office facilities with air‑conditioned workspaces and a comfortable break area.
About Company
Our company is a leading financial services provider in East Kalimantan, specializing in credit management, loan servicing, and debt collection across multiple industry sectors. With a commitment to ethical collection practices and community development, we strive to balance the financial interests of our clients with the dignity of our customers. Our Kasongan branch plays a critical role in supporting regional businesses and individuals, fostering economic stability while adhering to the highest standards of corporate governance and regulatory compliance.
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