Introduction
Big Mall Samarinda, one of the most vibrant retail destinations in East Kalimantan, is looking for enthusiastic and charismatic individuals to join our sales team as a Sales Promotion Girl (SPG). As the front‑line ambassador of our brand, you will play a pivotal role in creating memorable shopping experiences, driving foot traffic, and supporting the mall’s diverse range of retailers. This position offers a dynamic work environment where you will interact with thousands of customers daily, showcase exciting product lines, and contribute directly to the mall’s revenue goals.
Responsibilities
- Deliver clear, friendly, and engaging product information to shoppers, answering questions and highlighting key features.
- Proactively approach customers, demonstrate product usage, and employ persuasive selling techniques to achieve daily and weekly sales targets.
- Implement promotional strategies such as limited‑time offers, bundle deals, and in‑store events to boost product visibility.
- Maintain an attractive and organized display area that complies with visual‑merchandising standards, ensuring products are well‑stocked and presented.
- Keep the promotional zone clean, safe, and inviting, performing routine tidying and inventory checks.
- Build and nurture positive relationships with customers, encouraging repeat visits and gathering feedback for continuous improvement.
- Collaborate with mall management and retailer partners to coordinate special campaigns, product launches, and seasonal promotions.
- Prepare daily sales reports, track promotional performance, and communicate results to supervisors.
- Stay updated on product knowledge, industry trends, and competitor activities to maintain a competitive edge.
- Adhere to all company policies, including uniform standards, attendance, and code of conduct.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- No upper age limit; candidates of any age are welcome.
- Open to all genders.
- Strong verbal communication skills with a confident, persuasive demeanor.
- Previous experience as an SPG or in customer service is a plus, but not mandatory.
- Ability to work under sales targets, respond quickly to customer needs, and handle multiple tasks simultaneously.
- Excellent interpersonal skills, capable of building rapport and trust with a diverse clientele.
- Basic numeracy for handling transactions and reporting.
- Flexibility to work Monday through Saturday, 08:00‑17:00.
- Professional appearance and willingness to wear the company‑provided uniform.
Benefits
- Competitive base salary with attractive performance‑based commissions.
- Monthly bonuses tied to sales achievements and customer satisfaction scores.
- Comprehensive on‑the‑job training, including product knowledge, sales techniques, and visual merchandising.
- Opportunities for career advancement within the mall’s retail management hierarchy.
- Health and safety insurance coverage.
- Employee discount vouchers usable at participating stores throughout the mall.
- Uniform allowance and regular uniform cleaning service.
- Paid holidays, sick leave, and annual leave in accordance with Indonesian labor law.
- Friendly, team‑oriented work environment with regular team‑building activities.
About Company
Big Mall Samarinda is a premier shopping and entertainment hub that attracts over one million visitors each year. Featuring a mix of local boutiques, international brands, dining options, and family‑friendly attractions, the mall serves as a central gathering place for the community. Our mission is to provide an exceptional retail experience that combines convenience, quality, and innovation. By joining our team, you become part of a forward‑thinking organization that values creativity, customer focus, and continuous improvement.
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