Introduction
We are seeking a dedicated and personable Waiter/Waitress to join our bustling restaurant team, delivering professional customer service in a fast‑paced dining environment. The ideal candidate will be the face of our establishment, ensuring every guest experiences warm hospitality, efficient service, and memorable meals. This position offers the opportunity to work in a dynamic setting that values teamwork, attention to detail, and a passion for the food‑service industry.
Responsibilities
- Greet guests promptly with a friendly demeanor, escort them to their tables, and present menus.
- Take food and beverage orders accurately, answer menu‑related questions, and suggest daily specials.
- Enter orders into the restaurant’s point‑of‑sale (POS) system, ensuring correct billing and timely transmission to the kitchen.
- Serve dishes and drinks in accordance with established service standards, checking back frequently to confirm guest satisfaction.
- Handle cash, credit card transactions, and process payments using the POS cash register application.
- Maintain a clean and organized dining area, including resetting tables, polishing silverware, and restocking service stations.
- Collaborate closely with kitchen staff, bartenders, and fellow servers to coordinate smooth service flow.
- Address guest concerns or complaints professionally, escalating to management when necessary.
- Observe health, safety, and hygiene regulations, ensuring all food handling practices meet industry standards.
- Participate in pre‑shift briefings, post‑shift clean‑up, and occasional inventory checks.
Requirements
- Minimum education: Diploma (D3) or Bachelor’s degree (D4) in Hospitality, Tourism, or related field.
- Gender: Female (per company policy) with a professional appearance and demeanor.
- Age: Up to 30 years old.
- At least 1 year of proven experience in a restaurant or café setting, preferably handling both front‑of‑house service and POS operations.
- Proficiency with restaurant cash‑register applications and basic computer literacy.
- Excellent communication skills in Bahasa Indonesia; additional language ability (e.g., English) is a plus.
- Strong interpersonal skills, including the ability to work under pressure, multitask, and maintain a positive attitude.
- Physical stamina to stand for extended periods and carry trays of food and beverages safely.
- Commitment to a full‑time schedule: Monday to Saturday, 08:00 – 17:00.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Meal allowance during shift and complimentary staff meals.
- Professional development opportunities, including customer‑service workshops and POS system training.
- Health insurance coverage after a probationary period.
- Paid leave, including annual vacation, sick days, and public holidays.
- Friendly work environment that encourages teamwork and career growth.
About Company
Our restaurant is a well‑established dining destination located in the heart of the city, known for its contemporary menu that blends local flavors with international cuisine. We pride ourselves on delivering high‑quality dishes, exceptional service, and a welcoming atmosphere for both locals and tourists. As part of our ongoing expansion, we are building a team of enthusiastic professionals who share our commitment to culinary excellence and guest satisfaction. Join us to be part of a vibrant brand that values innovation, diversity, and the personal development of every employee.
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