Introduction
We are seeking a proactive and customer‑focused Assistant Sales – Pengelola Pelanggan to join our dynamic sales team. This entry‑level position is ideal for recent high school graduates or individuals with a vocational background who are eager to develop a career in retail sales and customer relationship management. In this role, you will serve as the primary point of contact for customers, guiding them through their purchasing journey with professionalism and a friendly attitude. Our company operates in a fast‑growing consumer goods market, and we value team members who can adapt quickly, communicate clearly, and contribute to a positive shopping experience.
Responsibilities
- Assist customers in selecting products that best meet their needs, providing detailed information on features, pricing, and promotions.
- Maintain an organized and inviting sales floor, ensuring product displays are stocked, tidy, and visually appealing.
- Process sales transactions accurately using digital point‑of‑sale (POS) systems, handling cash, credit, and digital payments.
- Respond promptly to customer inquiries via phone, email, chat, or social media platforms, demonstrating strong digital communication skills.
- Collect and record customer feedback to help the marketing and product development teams improve offerings.
- Support senior sales staff by preparing sales reports, tracking inventory levels, and coordinating restocking efforts.
- Participate in regular training sessions to stay updated on product knowledge, sales techniques, and company policies.
- Uphold company standards for health, safety, and compliance, including adherence to BPJS regulations.
- Collaborate with cross‑functional teams such as marketing, logistics, and after‑sales service to ensure a seamless customer experience.
- Identify opportunities for upselling and cross‑selling, contributing to the achievement of monthly sales targets.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- No age limit; candidates of any age are welcome.
- Open to all genders.
- Zero to two years of relevant experience; fresh graduates are encouraged to apply.
- Proficiency in using digital communication tools (e‑mail, messaging apps, social media).
- Strong interpersonal skills with an ability to build rapport quickly.
- Disciplined work ethic and reliable attendance record.
- Basic sales aptitude and a genuine interest in helping customers find solutions.
- Ability to work flexible hours as scheduled by management.
- Fluency in Bahasa Indonesia; additional language skills are a plus.
Benefits
- Clear career progression path with opportunities for promotion to senior sales positions.
- Comprehensive BPJS health and employment insurance coverage.
- Performance‑based bonuses and incentive programs.
- Ongoing training and professional development workshops.
- Employee discount programs on company products.
- Supportive team environment that encourages collaboration and growth.
About Company
Our company is a leading retailer in the consumer goods sector, known for delivering high‑quality products to a diverse customer base across the region. With a strong commitment to innovation, we continuously expand our product portfolio and embrace digital transformation to enhance the shopping experience. We pride ourselves on fostering an inclusive workplace where every employee’s voice is heard and career aspirations are nurtured. By joining our team, you become part of a forward‑thinking organization that values integrity, customer satisfaction, and continuous improvement.
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