Introduction
The Attendant Villa Guest Services Coordinator plays a pivotal role in delivering an exceptional hospitality experience for guests staying at our luxury villas. This position is ideal for individuals who thrive in a fast‑paced environment, possess strong communication skills, and are dedicated to upholding the highest standards of service. As the primary point of contact for villa guests, you will ensure that every stay is seamless, memorable, and reflective of our brand’s commitment to excellence.
Working six days a week from Monday to Saturday, the coordinator operates during standard business hours (08:00 – 17:00) and collaborates closely with housekeeping, maintenance, and the front‑desk teams to orchestrate a flawless guest journey from arrival to departure.
Responsibilities
- Greet guests upon arrival, manage check‑in procedures, and provide a comprehensive orientation of villa amenities, local attractions, and services.
- Coordinate daily housekeeping schedules, maintenance requests, and special service orders to ensure villas are prepared to the highest standards.
- Respond promptly to guest inquiries, resolve issues, and anticipate needs, maintaining a courteous and professional demeanor at all times.
- Maintain accurate guest records, billing information, and service logs using the property management system.
- Collaborate with the culinary team to arrange in‑villa dining experiences, catering, and special dietary accommodations.
- Prepare and distribute daily operational reports for senior management, highlighting occupancy rates, guest feedback, and any operational challenges.
- Assist in the planning and execution of special events, private parties, and exclusive packages tailored to high‑net‑worth clientele.
- Uphold health, safety, and security protocols, conducting regular inspections and ensuring compliance with local regulations.
- Train and mentor junior staff members, fostering a culture of teamwork, reliability, and continuous improvement.
- Work efficiently under pressure during peak seasons, managing multiple guest requests while maintaining service quality.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- At least 1 year of proven experience in hospitality, preferably within villa or resort environments.
- Excellent verbal and written communication skills in Bahasa Indonesia and basic English proficiency.
- Demonstrated honesty, reliability, and a strong sense of responsibility.
- Ability to work both independently and collaboratively within a diverse team.
- Resilience to work effectively under high‑pressure situations and tight timelines.
- Strong organizational abilities, with keen attention to detail and a customer‑first mindset.
- Flexibility to adapt to evolving guest needs and occasional weekend or holiday duties if required.
- Proficiency with common hospitality software and Microsoft Office applications.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee and optional family plans.
- Paid annual leave, sick leave, and public holiday entitlements.
- Professional development opportunities, including training workshops and certification support.
- Employee discount on villa stays and partner services.
- Friendly work environment that encourages teamwork, innovation, and career growth.
About Company
Our company is a leading provider of premium villa accommodations in Indonesia, renowned for blending luxurious living spaces with authentic local experiences. We cater to discerning travelers seeking privacy, comfort, and personalized service. With a portfolio of meticulously designed properties across popular destinations, we pride ourselves on delivering unparalleled hospitality standards while fostering a supportive and dynamic workplace for our staff.
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