Introduction
The Customer Service Representative – Client Relations position is a pivotal role within Mitra Sejati’s growing network of electric vehicle (EV) service centers. Based in the Blitar branch, the successful candidate will act as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring a seamless experience from the moment a client walks in to the completion of service. This role blends technical insight into electric bicycles and motorcycles with strong interpersonal skills, allowing the representative to translate complex product knowledge into clear, helpful communication. If you thrive in a fast‑paced environment, enjoy multitasking between hands‑on technical support and customer interaction, and are eager to grow within the sustainable mobility industry, this opportunity is tailor‑made for you.
Responsibilities
- Serve as the first line of contact for customers via phone, email, and in‑person visits, delivering prompt and courteous assistance.
- Diagnose and troubleshoot common issues related to electric bike and scooter components, leveraging technical manuals and internal knowledge bases.
- Document and track all customer interactions in the CRM system, ensuring accurate follow‑up and closure of each case.
- Coordinate with the technical repair team to schedule service appointments, prioritize urgent repairs, and communicate realistic turnaround times.
- Handle escalated complaints with professionalism, employing conflict‑resolution techniques to achieve satisfactory outcomes.
- Provide product education to customers, explaining features, maintenance schedules, and safety guidelines for electric mobility devices.
- Collect and relay feedback on service processes to management, suggesting improvements to increase efficiency and customer satisfaction.
- Participate in regular technical training sessions to stay current on emerging EV technologies and company policies.
- Maintain a positive, empathetic, and solution‑focused attitude, even under high‑pressure situations or tight performance targets.
- Collaborate with cross‑functional teams—including sales, logistics, and parts inventory—to ensure a cohesive service experience.
Requirements
- Minimum education: SMA/SMK or equivalent; preference for graduates in Automotive Engineering, Electrical Engineering, or Business Management.
- At least one year of experience in a customer service or client‑relations role; fresh graduates are welcome to apply.
- Technical aptitude for understanding the operation and repair of electric bicycle and motorcycle components.
- Strong interpersonal qualities: honesty, responsibility, effective communication, and the ability to work both independently and as part of a team.
- Willingness to be stationed at the Mitra Sejati Blitar branch and to travel locally if required.
- Readiness to attend mandatory technical training programs and to continuously acquire new skills.
- Ability to perform under pressure, meet service targets, and maintain a high level of professionalism.
- Proficiency in basic administrative tools, CRM software, and Microsoft Office applications.
- Gender: open to all genders; inclusive hiring practices are upheld.
- Soft skills: empathy, active listening, problem‑solving, multitasking, and a positive attitude toward continuous improvement.
Benefits
- Competitive monthly salary with performance‑based bonuses.
- Health insurance coverage for the employee and eligible dependents.
- Paid annual leave, sick leave, and public holiday entitlement.
- Opportunities for professional development through regular training and certification programs.
- Employee discount on all Mitra Sejati electric vehicles and accessories.
- Supportive work environment that encourages teamwork, innovation, and career growth.
- Transportation allowance or reimbursement for commuting to the Blitar branch.
- Recognition programs that celebrate outstanding customer service achievements.
About Company
Mitra Sejati is a leading provider of sustainable mobility solutions in Indonesia, specializing in the sales, maintenance, and after‑sales support of electric bicycles and scooters. With a mission to accelerate the adoption of clean transportation, the company operates a network of service centers across key regions, offering customers reliable, eco‑friendly alternatives to conventional motor vehicles. Mitra Sejati prides itself on a culture of innovation, integrity, and community impact, fostering an environment where employees can contribute to the green‑energy transition while building rewarding careers. The Blitar branch serves a vibrant local market, delivering high‑quality service and fostering long‑term relationships with customers who value both performance and sustainability.
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