Introduction
We are a bustling restaurant located in the heart of Tangerang, known for delivering authentic local flavors with a modern twist. To keep up with growing demand, we are seeking enthusiastic and reliable individuals to join our front‑of‑house team as Waiter/Waitress. This is an excellent opportunity for anyone who enjoys interacting with guests, thrives in a fast‑paced environment, and wants to develop a career in hospitality.
Responsibilities
- Greet guests promptly and escort them to their tables, ensuring a warm and welcoming first impression.
- Present menus, explain daily specials, and answer questions about ingredients, dietary restrictions, and preparation methods.
- Take accurate food and beverage orders using handheld POS systems, then communicate them clearly to the kitchen and bar staff.
- Serve dishes and drinks efficiently, checking back with guests to guarantee satisfaction and address any concerns immediately.
- Maintain cleanliness of the dining area, including setting and resetting tables, polishing silverware, and ensuring all service stations are stocked.
- Process payments, issue receipts, and manage cash handling procedures in accordance with company policy.
- Collaborate closely with teammates, kitchen staff, and management to ensure seamless service flow, especially during peak hours.
- Handle guest complaints or special requests with professionalism, aiming for swift resolution and a positive dining experience.
- Adhere to all food safety and hygiene standards, including proper handwashing and sanitation protocols.
- Work under pressure while maintaining composure, accuracy, and a courteous attitude.
Requirements
- Education: Minimum high school diploma (SMA/SMK) or equivalent.
- Age: Applicants up to 30 years old are preferred, though we consider all qualified candidates.
- Gender: Open to all genders.
- Experience: Prior experience in a restaurant or hospitality setting is advantageous but not mandatory; on‑the‑job training will be provided.
- Core Skills: Strong communication abilities, honesty, responsibility, and a team‑oriented mindset.
- Physical Capability: Ability to stand for long periods, carry trays, and work in a fast‑moving environment.
- Technical Skill: Familiarity with basic point‑of‑sale (POS) systems and store management software is a plus.
- Availability: Willingness to work Monday through Saturday, 08:00 – 17:00, with occasional overtime during special events.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meals and beverages provided during shifts.
- Professional training in customer service, menu knowledge, and POS operation.
- Uniform and name badge supplied by the restaurant.
- Opportunities for career advancement into supervisory or managerial roles.
- Employee discount on food and drinks.
- Health and safety insurance coverage as per local regulations.
- Supportive work environment that values teamwork and personal growth.
About Company
Our establishment is a family‑owned restaurant that has been serving the Tangerang community for over a decade. We pride ourselves on delivering high‑quality dishes prepared with fresh, locally sourced ingredients, and on creating a comfortable atmosphere where guests feel at home. Our success is built on the dedication of our staff, who share a passion for hospitality and a commitment to excellence. By joining our team, you become part of a close‑knit family that values each member’s contribution and invests in long‑term professional development.
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