Introduction
We are seeking a proactive and personable Petugas Penjaga Booth Pameran dan Layanan Pengunjung to join our dynamic team. This role is essential for creating a welcoming atmosphere at our exhibition booths, ensuring visitors receive accurate information, and supporting the seamless operation of on‑site services. As a front‑line representative, you will embody the brand’s professionalism while helping to drive visitor satisfaction and brand engagement during trade shows, product launches, and promotional events.
Responsibilities
- Greet and welcome visitors with a friendly and approachable demeanor, providing them with brochures, product samples, and relevant information.
- Maintain the cleanliness and visual appeal of the booth, including regular tidying of displays, arranging promotional materials, and ensuring all signage is up‑to‑date.
- Assist the kitchen and catering staff by coordinating food service areas, restocking supplies, and ensuring that any on‑site refreshments are presented hygienically.
- Handle visitor inquiries, resolve minor complaints on the spot, and escalate more complex issues to the booth manager or relevant department.
- Monitor inventory levels of promotional items, collect feedback forms, and prepare daily reports on visitor traffic and engagement metrics.
- Support the set‑up and breakdown of the booth before and after each event, ensuring equipment is safely stored and transported.
- Collaborate closely with team members to execute scheduled activities, such as product demonstrations, live presentations, and interactive workshops.
- Enforce safety and security protocols, including crowd control, emergency procedures, and proper handling of electronic equipment.
- Maintain accurate records of visitor registrations, lead captures, and follow‑up actions for the sales and marketing teams.
- Participate in regular training sessions to stay informed about product updates, company policies, and best practices in customer service.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Female candidates only; age not exceeding 30 years.
- Polished appearance, sociable, and able to convey warmth to diverse audiences.
- Strong personal attributes: diligent, clean, honest, disciplined, and resilient.
- Demonstrated ability to work effectively within a team environment.
- Prior experience in a kitchen or food‑service setting is highly desirable.
- Not currently enrolled in a university program and unmarried, to ensure full availability for the required work schedule.
- Excellent communication skills in Bahasa Indonesia; basic proficiency in English is a plus.
- Familiarity with basic store management or point‑of‑sale (POS) systems.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, including occasional overtime during major exhibitions.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Daily meal allowance and access to on‑site refreshments during work hours.
- Transportation reimbursement or company‑provided shuttle service.
- Professional development opportunities, including customer‑service workshops and certification programs.
- Paid annual leave, sick leave, and statutory holidays in accordance with Indonesian labor law.
- Supportive work environment that encourages teamwork, personal growth, and recognition of achievements.
About Company
Our company is a leading provider of exhibition and event solutions in Indonesia, specializing in creating immersive brand experiences for a wide range of industries, from consumer goods to technology. With a reputation for meticulous planning, innovative booth design, and exceptional visitor service, we partner with both local and international brands to showcase their products to targeted audiences. Our commitment to quality, safety, and customer satisfaction makes us a trusted name in the event management sector, and we continually invest in our people to ensure they have the tools and training needed to excel.
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