Introduction
We are seeking a diligent Office Administration and Document Management Staff to join our dynamic team. This entry‑level position is perfect for a motivated individual who enjoys interacting with customers, organizing order information, and ensuring smooth daily operations within a fast‑paced environment. The role offers a balanced mix of front‑office communication, basic accounting support, and document handling, providing a solid foundation for a career in office administration and logistics.
Responsibilities
- Respond promptly and professionally to customer inquiries via chat, providing accurate information about order status, payment methods, and delivery timelines.
- Print and verify order receipts (resi) to ensure each shipment is properly documented and ready for dispatch.
- Maintain up‑to‑date electronic and paper records of incoming orders, including customer details, product specifications, and shipping information.
- Compile daily and weekly reports summarizing order volumes, processing times, and any exceptions that require managerial attention.
- Assist the accounting team with basic cost‑tracking tasks, such as recording shipping fees and handling petty cash entries related to order processing.
- Coordinate with the warehouse and logistics partners to confirm pick‑up schedules and resolve any delivery discrepancies.
- Support the team during peak periods by working overtime when necessary, ensuring that service levels remain high.
- Continuously improve workflow efficiency by suggesting and implementing simple process enhancements.
Requirements
- Minimum education: High School Diploma (SMA), Vocational School (SMK), or equivalent.
- Maximum age: 35 years.
- Gender: Female (as per company policy).
- No prior work experience required; fresh graduates are welcome.
- Strong written communication skills in Indonesian, with the ability to type quickly and accurately.
- Basic understanding of administrative and cost‑accounting concepts.
- High level of adaptability and willingness to learn new software tools (e.g., MS Office, simple inventory systems).
- Reliability, punctuality, and a proactive attitude toward problem‑solving.
- Willingness to work overtime on an as‑needed basis, especially during promotional periods or high‑volume seasons.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee.
- Opportunities for professional development and on‑the‑job training in office administration and basic accounting.
- Paid leave and public holiday entitlement in accordance with Indonesian labor law.
- A supportive work environment that values teamwork, continuous improvement, and employee well‑being.
- Convenient office location with easy access to public transportation.
- Potential for career advancement into senior administrative or logistics coordination roles.
About Company
Our company is a rapidly growing e‑commerce and logistics provider, serving thousands of customers nationwide. We pride ourselves on delivering a seamless shopping experience, from the moment a customer places an order to the final delivery at their doorstep. With a focus on innovation, reliability, and customer satisfaction, we invest heavily in our people, offering training programs and clear career pathways. Joining our team means becoming part of a forward‑thinking organization that values each employee’s contribution to our collective success.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now