Introduction
We are seeking enthusiastic and customer‑focused individuals to join our dynamic hospitality team as Waitress / Customer Service Staff. This role is the face of our restaurant, providing a welcoming atmosphere and ensuring each guest enjoys a seamless dining experience. The ideal candidate will have a strong desire to grow in the food‑and‑beverage industry, possess a solid foundation in basic service techniques, and be comfortable working in a fast‑paced environment from Monday through Saturday, 08:00 – 17:00.
Responsibilities
- Greet guests promptly, escort them to their tables, and present menus with a friendly, professional demeanor.
- Take accurate food and beverage orders, relay them to the kitchen and bar staff, and ensure timely delivery to the table.
- Assist in the preparation of simple menu items, such as salads, cold drinks, and garnish arrangements, while adhering to food safety standards.
- Maintain a clean and organized dining area, including resetting tables, polishing silverware, and ensuring all service stations are stocked.
- Handle guest inquiries, resolve complaints courteously, and communicate feedback to management to improve service quality.
- Process payments, issue receipts, and balance cash registers at the end of each shift.
- Collaborate closely with kitchen, bar, and fellow front‑of‑house team members to manage peak‑hour traffic and multitask efficiently under pressure.
- Participate in regular training sessions to stay updated on menu changes, seasonal promotions, and new service protocols.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age: 18 – 28 years old (maximum 28).
- All genders are welcome to apply.
- At least 1 year of experience in food & beverage service, restaurant waiting, or a related customer‑service role.
- Demonstrated ability to multitask, stay organized, and perform well under high‑volume conditions.
- Excellent interpersonal, communication, and problem‑solving skills with a strong customer‑service orientation.
- Positive attitude, neat appearance, and a willingness to learn advanced food‑preparation techniques.
- Basic knowledge of hygiene and safety regulations in a kitchen or dining environment.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Comprehensive on‑the‑job training and opportunities for career advancement within our growing hospitality group.
- Meal allowances during shifts and employee discount on all menu items.
- Uniform provided and laundering assistance.
- Paid leave, sick days, and statutory benefits in accordance with local labor laws.
- Supportive team culture that values diversity, teamwork, and continuous learning.
About Company
Our company operates a chain of modern casual‑dining restaurants known for fresh, locally sourced ingredients and innovative menu concepts. With a strong commitment to exceptional service, we have built a loyal customer base across several metropolitan locations. We pride ourselves on fostering a collaborative workplace where each employee can develop professional skills, contribute ideas, and grow alongside the brand. Joining our team means becoming part of a forward‑thinking organization that values hospitality excellence and community engagement.
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